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Tools Menu

I have a client who is using Microsoft Word 97. When the word processor is opened it has no tools Menu. The tools menu comes in between format and table. The tools menu is available in other programs like Excel or PowerPoint. How can we enable or reinstall this menu.
We have tried  removing and reinstalling the software. We also tried to reinstall on a different PC. All this is not working.

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francyb
Asked:
francyb
1 Solution
 
slink9Commented:
Have you looked under the View menu?  I don't have 97 available now but have used the View menu to recall toolbars that the users had closed.  If I remember properly, it it View-Toolbars.
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istuffCommented:
Try this,right click anywhere on the format or table to see if tools menu is selected.  If not select it.  If it is still hiding itself,try dragging the others down or up and so how it goes.
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fracheCommented:
2 ways :

> Problem with your normal.dot ...

- Close Word97
- Rename normal.dot -> normal.sav for example ...
- Open Word97 ... a new normal.dot is created
- Problem ? yes / no
-> yes ... good but you loose information
-> no .... close word ... delete normal.dot rename normal.sav in normal.dot ....


> Check for a (macro) virus ...
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Kyle SchroederEndpoint EngineerCommented:
Uninstall Office 97, then run the Office 97 Eraser Utility (link to download on this page, or here: http://download.microsoft.com/download/office97std/Utility/4.0/WIN98MeXP/EN-US/Eraser97.exe)

http://support.microsoft.com/support/kb/articles/Q176/8/23.ASP

-d
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fracheCommented:
Another way :
It's could be also  a (windows) profil problem  
Go in c;\windows\profils\ ...
Delete everything. Reboot.
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wlennonVP of Domestic & Int'l OperationsCommented:
Open MS Word, on the Menu, or the Bar with icons, right click in a blank or shaded area.  A menu bar will drop down and tell which menus are available, move down that list to customeize and click.

You will get another box, the first tab says Toolbars, make sure Standard is checked and near the bottom is a box for Tools, make sur that is clicked also.

Once that is done, you use the same as above and customize the tool bar, by going to the second tab called Commands, form there their are many options to choose from.  If you want something in particular, left ckick on the item and while holding the mouse button down, drag it to  the menu bar and drop it where you want it.

wlennon
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