Page Fault error!!!

Hi,
I am working on a friends computer and she keeps getting a page fault error. IEXPLORE caused a page fault error in module shdocvw.dll at 0167:70feae3.  I ran msconfig.exe and disabled auto.exe and now explorer seems to be working without the page fault.  Can someone tell me what this dll does and how do I troubleshoot autoexec in order to find the conflict?  This is a conflict right?  
Thanx,
Rick B.
barnett76Asked:
Who is Participating?
 
Asta CuTechnical consultant & graphic designCommented:
This behavior can occur if the Shdocvw.dll file is missing, damaged or the wrong version.

The Shdocvw.dll file included with Internet Explorer 5 for Windows 95/98 is found in: Internet Explorer 5 (Downloaded or Internet Explorer 5 CD-ROM):

IE_1.CAB contained in the IE_S1.CAB signed Cabinet file
Internet Explorer 5 on Microsoft Office 2000 CD-ROM 1:
IE_1.CAB contained in the \IE5\EN\IE_S1.CAB signed Cabinet file
Windows 98 Second Edition CD-ROM:
\WIN98\WIN98_41.CAB
The Shdocvw.dll file in Internet Explorer 5 for Windows NT is found in: Internet Explorer 5 (Downloaded or Internet Explorer 5 CD-ROM):
IENT_2.CAB contained in the IENT_S2.CAB signed Cabinet file
Internet Explorer 5 on Office 2000 CD-ROM 1:
IENT_2.CAB contained in the \IE5\EN\IENT_S2.CAB signed Cabinet file

http://support.microsoft.com/support/kb/articles/Q175/9/30.ASP?LN=EN-US&SD=gn&FR=0&qry=invalid%20page%20fault%20shdocvw.dll%20&rnk=3&src=DHCS_MSPSS_gn_SRCH&SPR=IE
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Asta CuTechnical consultant & graphic designCommented:
Invalid page faults typically result when more than one program is attempting to address the same area of memory.

Is WindowsUpdate current?  IE 5.5 service patch 1 is the most current version and fixes problems that caused invalid page faults (among others) in iexplore.

Asta
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Asta CuTechnical consultant & graphic designCommented:
What changes were recently implemented in terms of new installs, configuration changes or uninstalls that may have caused problems here?  You may need to register or reregister that dll.

By using start-run-msconfig, you can quickly and easily uncheck items to stop them from loading on reboot to test impact.  Few applications or interfaces require items to load from autoexec.bat file, especially in the 98 areas.  Some examples are sound drivers required for DOS support, Viruscan (among others).

Here are some Windows 98 Tools and their descriptions, quite useful.

http://support.microsoft.com/support/windows/tools/98Tools.asp
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Asta CuTechnical consultant & graphic designCommented:
That dll, by the way, is an integral system file for IE - what version of IE are you using?

Do you have a current Viruscan program with updated virus definition files?  I'd also recommend scanning your system to make sure you don't have a virus infection, I recall reading that invalid page faults in this dll "may" be caused by one called Pretty Park virus.

Here are some additional resources for you;

http://support.microsoft.com/support/kb/articles/q249/1/91.asp?LN=EN-US&SD=gn&FR=0&qry=invalid%20page%20fault%20shdocvw.dll%20&rnk=5&src=DHCS_MSPSS_gn_SRCH&SPR=IE

You should use IE - tools - internet options - general and clear your history as well as your temporary internet files.  There may also be autocomplete items that are in error or corrupted that may also be causing the invalid page fault in this dll, here's more on that and details:

http://support.microsoft.com/support/kb/articles/q221/0/85.asp?LN=EN-US&SD=gn&FR=0&qry=invalid%20page%20fault%20shdocvw.dll%20&rnk=4&src=DHCS_MSPSS_gn_SRCH&SPR=IE

Good luck,

Asta


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barnett76Author Commented:
A lot of great comments and very helpful...this should be plenty to get the problem fixed.  
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Asta CuTechnical consultant & graphic designCommented:
Thank you very much for the fine grade.  Please do post back here if you hit a roadblock in this regard.

":0)  Asta
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