Mustek 12000p Scanner Problem

My scanner activates ok via Paint Shop Pro.
When I click on the pre scan button the scanner goes through all the motions but results in a black image screen.
(Before I click the scanner in to action the image screen is black also)
The only thing I have done to it lately is to remove the
top to clean the glass.I foolishly left the machine switched on.
I have examined it closely with the top off but can't see
anything wrong.

Have any of you scanning experts got any ideas please???

Rockcottage
rockcottageAsked:
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derothCommented:
My experience or I should say from my customers experience they found it out of line to send in for repair.  It would only be fixed by sending it in and the shipping and minimum cost to look at it was more (comparitively) then them buying a new one.  Of course it depends how expensive or elaborate you are looking at on a new one.  It is unfortunate in todays marketplace that it is cheaper to replace things than to repair but that is the fact it seems.  That is why my pile of bad equipment continues to grow.  Good Luck,  Maybe Mustek will respond.
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pbessmanCommented:
Put a sheet of paper in it and see if it turns white.  The lid on my scanner is black and will do the same thing if I scan with it empty.
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Asta CuTechnical consultant & graphic designCommented:
Is yours the USB scanner, and have you rechecked all your connections?  Sorry if this sounds silly, but a friend just went through this and had 1) loosened the cable and then fixed that only to find that 2) the bulb had burned out (just in case).

Asta
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maughanbCommented:
When cleaning it did any any liquid get onto (and possibly blow) the leds (scan head)?
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pbessmanCommented:
Does the scanner emit a bright green light when warming up?  If not check all of the responses above.
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tskelly082598Commented:
Could the BIOS/Setup setting for the parallel port be incorrect?

Check the following information:

http://www.mustek.com/support/12003epfaq.html#solid%20images
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derothCommented:
Does it make a difference scanning color or black.  I had a customer with this problem only when set to color but black would scan.  There's was a sensor problem on the scanner.
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rockcottageAuthor Commented:
In order of suggestions;
1)Paper in
2)parallel port , connections checked.
3)No liquid used in cleaning.
4)The scanner emits a green light & moves back & forth
  normally.
5)Bios is set at EPP.
6)Have tried scanner in colour/grey/lineart.

I have deleted & reinstalled the scanner , when I first enter the scanner screen the image panel is white but as soon as I do a test scan it turns black. Whatever I do I can't get anything but black.

Any more suggestions please???
Thanks for all those so far.

Rockcottage
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rockcottageAuthor Commented:
I have increased reward points to 500 for any conclusive assistance.
Rockcottage
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rockcottageAuthor Commented:
Points increased to 500 for conclusive help

Rockcottage
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rockcottageAuthor Commented:
Points increased to maximum for conclusive help
Rockcottage.
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pbessmanCommented:
With a photo or the like on the glass mine returns a "black" image as well, but it surrounds the photo.  Have you tried a photo in the scanner yet?
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rockcottageAuthor Commented:
Photo still produces a completely black page
Thanks for your suggestion anyway.
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derothCommented:
I am assuming you have also talked with the manufacture about the problem and have ruled out actual hardware problems.  It is so similar to a problem a customer of mine had and it was a sensor problem on the scanner.
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rockcottageAuthor Commented:
Deroth
I have e-mailed Mustek's support line on several occasions but they just will not reply to me.
I feel it could be a failed sensor & so I will seek local  assistance.
Can you tell me - if it is a failed sensor, is it viable to have it repaired or should I be looking for a new scanner from a reliable maker?
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rockcottageAuthor Commented:
Thanks to you all for your suggestions.
Particularly deroth to whom i hand the points.
I guess it't shopping time again.
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