jsubic82
asked on
ScanJet 5p self-test failure
HI
I have a problem with my scanner. When I try to run a test program for the
scanner, I get "Scanner internal self-test failure" error. It also says that
I should contact dealer or HP if that test continues to fail. I am using
WINDOWS 98 and HP PrecisionScan. But it sometimes it works fine. When I try to scan something, it
is no problem, except, I get a yellow line on the left along entire scanner bed.
Thanks,
Jaka
I have a problem with my scanner. When I try to run a test program for the
scanner, I get "Scanner internal self-test failure" error. It also says that
I should contact dealer or HP if that test continues to fail. I am using
WINDOWS 98 and HP PrecisionScan. But it sometimes it works fine. When I try to scan something, it
is no problem, except, I get a yellow line on the left along entire scanner bed.
Thanks,
Jaka
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I still believe that you need to download the latest driver from the HP website. I am the first to admit that I do not know a lot about scanners - but I know a fair bit about HP procedure - and, unless this 'test program' is 100% reliable, then they will want to troubleshoot the issue in the hope of fixing it without bringing it in for repair - and that will involve downloading and installing the latest driver...
Good Luck anyhow
But, if the scanner fails the "self-test",
there is _NO_ sense in trying to go any further,
i.e., if the hardware isn't working, then software cannot fix the hardware.
there is _NO_ sense in trying to go any further,
i.e., if the hardware isn't working, then software cannot fix the hardware.
ASKER
HI
So I should repair my hardware? But is this self-test problem really big problem?
Jaka
So I should repair my hardware? But is this self-test problem really big problem?
Jaka
> So I should repair my hardware?
No, you should get an HP-authorized repair facility to repair it.
> But is this self-test problem really big problem?
Depends on your definition of "big".
The self-test cannot detect if the scanner
is spontaneously explode, or catch on fire,
but it can detect that you will be unable
to "normally" use the printer.
> I get a yellow line on the left along entire scanner bed.
Give HP a telephone-call, and tell them exactly
what the diagnostic messages are reporting.
Under "warranty", they will replace the scanner
with one which does *NOT* generate that yellow line.
No, you should get an HP-authorized repair facility to repair it.
> But is this self-test problem really big problem?
Depends on your definition of "big".
The self-test cannot detect if the scanner
is spontaneously explode, or catch on fire,
but it can detect that you will be unable
to "normally" use the printer.
> I get a yellow line on the left along entire scanner bed.
Give HP a telephone-call, and tell them exactly
what the diagnostic messages are reporting.
Under "warranty", they will replace the scanner
with one which does *NOT* generate that yellow line.
www.hp.com
It does sound like a driver problem.
Do this before contacting the provider as they will ask you to do it anyway.
Good Luck