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Deskjet 610C not worked in win98

Posted on 2001-06-20
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Last Modified: 2013-12-15
I'm trying to repair a HP Deskjet 610C printer, which onced worked perfectly. When I tried to print the Windows' "printer test page", it always either print garbage or eject blank page out. I think it's just the cable problem. But, it's become much more serious problem when I tried to solve it out.

Here's the things I've tried to check both of the printer and the PC up:
- printer self-test.......OK
- another printer cable....not worked
- printing from MS-DOS....it seem to be OK (??)
- reinstalling Win98 and printer driver (the latest version).....nothing changed
- LPT port mode in BIOS.....it's already in SPP mode.
- installing the printer on another machine..... OK

Can anobody idendify the problem and solve it?
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Question by:vipat
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Expert Comment

by:rayt333
ID: 6216925
Did you check to be sure the cartridges didn't get clogged up?
Run several cleaning cycles and see.
Or if you have new cartridges then replace them.

What does it print like from DOS?
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by:vipat
ID: 6220455

>  Did you check to be sure the cartridges didn't get clogged up?
No, I've tried the printer's self-test serval times and found no problems.

>  What does it print like from DOS?
I've tried "DIR > prn: " command, but the printer's output is not exactly same as the screen. Some of the character missed (somtimes). Is this normal?

Also, more surprising test I've done: The printer denied to print via the printer driver even from NOTEPAD. (What the hell happended !?)
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by:rayt333
ID: 6220673
<installing the printer on another machine..... OK>
 
It worked OK on another computer?

If so then we need to remove all drivers from your computer, and see if a reinstall will work.
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by:vipat
ID: 6221921
I've already tried reinstalling Win98 and printer driver from scartch, but it could not help, too. What else it should be??
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by:rayt333
ID: 6221930
OK just to make sure I understood your comment, you installed this printer to another computer and it printed just fine?
Just wanted to make sure there was not a problem with the printer itself.
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Expert Comment

by:rayt333
ID: 6221945
Did you download the latest driver from HP?
http://www.hp.com/cposupport/printers/software/dj615en.exe.html

Also when you tried the printer on another computer, did you use the same cable or a different one?
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Expert Comment

by:rayt333
ID: 6221956
How to clean your deskjet 600 series printer:
http://www.officejet-support.com/dj600/supplies.htm


I would normally recommend buying new ink cartridges to try out but in this case I would not recommend this unless you were 100% sure there was not a problem with the printer, the 2 new cartridges will run about $50 to $60, a new printer like this will only run $70 to $90 and comes with new ink cartridges.
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by:vipat
ID: 6221991
Please re-read my original post, rayt333. I've stated all the test I've done.

> Also when you tried the printer on another computer, did you use the
> same cable or a different one?
I've tried the same cable, but the printer denied to print from win98 on the "problemed" machine. (But, an another didn't. Why?)
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by:rayt333
ID: 6222025
<I've stated all the test I've done.>
Sorry, just wanted to make sure I understood you correctly

Also we know the printer does work and the cable is fine.
When you reinstalled Win98 did you format the HD and do a clean install? or simply reinstall over top of itself?

If reinstalled over top of itself, is there a reason you cannot format the HD and do a clean install?
make sure you have backups of all important files.

We are starting to run out of option here, my thinking is there may be a corupted file left in Win98 that isn't getting replaced on a reinstall, if you format then everything will be clean and fresh.
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by:vipat
ID: 6223124
I've already reformatted and reinstalled everthing, but the printer still cannot print from Win9x printer driver. What's wrong inside this machine??
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rayt333 earned 300 total points
ID: 6223205
<which onced worked perfectly>
I assume on this computer.

<What's wrong inside this machine>
Could it possible be a bad parallel port? Do you have another printer you can hook up and try to be sure the port is working OK?

If the port is working OK and you say the printer is working OK on another computer, wiith everything you have done then I am at a loss.

Maybe it is jinked?
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by:vipat
ID: 6226772
The another I've just test is deskjet 690C. The printer also represent the same errors when I connected it to the problemed machine. This should be the printer port problem. I'll get an old ISA I/O card to test it again soon.
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by:vipat
ID: 6236461
Today, I've just installed an another printer port and the printer print the test page properly. But, how the damm port become defective? Electrical surge? Bad contact/connectors? Or, what else it could be?
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Expert Comment

by:rayt333
ID: 6236483
Could have been any of the above, no way of knowing for sure, glad you got it going.
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