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Win98SE Restarts instead of shutting down

Posted on 2001-06-21
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The title says it all. W98 SE restarts the computer when I select "Shutdown" from the shutdown menu. (the computer restarts, not just windows)
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Question by:westone
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tengage earned 100 total points
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The Windows 98 Second Edition Shutdown Supplement addresses shutdown issues on systems with specific hardware/software configurations running Windows 98 Second Edition. These issues include systems restarting when selecting shutdown and systems hanging on shutdown.
Microsoft recommends the troubleshooting steps outlined in the KB article How to Troubleshoot Windows 98 Second Edition Shutdown Problems. If, after following the steps outlined in this article, the system continues to exhibit shutdown problems, then Microsoft suggests applying this update.
Microsoft has also learned that some customers were replacing the Windows 98 Second Edition version of CONFIGMG.VXD with the Windows 98 version to address shutdown issues. Microsoft strongly recommends that users do not do this. This is an untested scenario that could result in blue screens, ACPI errors and hardware failures. This update will check to see if the appropriate version of CONFIGMG.VXD is installed on the system and replace any older versions with the Windows 98 Second Edition version.
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by:tengage
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by:Navid
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by:westone
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tengage, the information you pointed me to contained the solution to the problem, which was simply to disable the fast shutdown feature in msconfig. It was the first step suggested in the article. Thanks, Bill
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