Whenever my friend starts up her computer, instead of coming up in
Windows, she gets a black screen with the options to Start up Normal,
Safe Mode, etc.
She always clicks the option "Normal". Then it restarts and she
receives the message again telling her to start up in Normal. After she
does it the second time Windows comes up with no problems.
I told her this was not normal but she said this is the way it has
always come up. Can you please tell me how we can fix this problem so
that her Windows boots up normally?
Also today I tried to load Microsoft Word 97 on her computer. It
installed with no problem but when I tried to open the program I got an
error message saying:
"This application requires the Windows installer to run."
I'm wondering if these two problems are caused by the same missing
component. Any help you can provide we will try.