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Printjob hangs when spooling. 8(

Posted on 2001-07-02
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Last Modified: 2010-04-12
Ok, I got a bit of a stumper here. 8)

We have a variety of printers (HP and Nashuatec mainly) on our network. They are all installed on a W2K print server.

This friday, two of the HP printers stopped printing (a HP 5N and HP 4M Plus). Printed documents appear in the queue, but stop spooling at 72 bytes. Then they remain in the queue indefinately.

* I do not think the driver is corrupt. After all, another HP 5N using the same drivers is working correctly.
* I do not think the clients are to blame. It was working perfectly until a few days ago.
* I can ping the server, I can ping the printer.
* Printer settings (paper, etc...) are identical to the working printers of the same type.
* I have started/stopped the Spooler service on our print server. That didn't help, so I rebooted it. No sigar.
* The IP adresses for those printers are not being taken by other network resources (eg. they are not in the DCHP range).

I'm completely at a loss. I would understand if no printers would print, but just two of them. 8/

Help appreciated.
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Question by:Pandaboy
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Gtrist earned 200 total points
ID: 6245777
Have you tried deleting the printers out of the print server and then setting them up again? In other words, remove the print queues and start over.
Other items to look at are network cables and hub ports. Try moving one of the problem printers to a location where there is a good working printer. Use the cable that the good printer was using.
Try doing a cold reset on the printers. Do this by holding down the online button while you power it on. If you leave the jetdirect card installed while you do this, it will clear all of the settings for the jetdirect card as well. Make sure you record the printer settings before doing this.
Do these printers have anything else in common... physical location, etc...?
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by:Pandaboy
ID: 6247859
Hehe. Turns out the Gateway settings on those printers had somehow been erased. Doing the cold reset brought this to my attention. Thank you Gtrist, sometimes the simple ones are the hardest ones. 8)
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Expert Comment

by:wjal75
ID: 12908129
what should the  jetdirect card settings be?
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