Solved

Printjob hangs when spooling. 8(

Posted on 2001-07-02
3
423 Views
Last Modified: 2010-04-12
Ok, I got a bit of a stumper here. 8)

We have a variety of printers (HP and Nashuatec mainly) on our network. They are all installed on a W2K print server.

This friday, two of the HP printers stopped printing (a HP 5N and HP 4M Plus). Printed documents appear in the queue, but stop spooling at 72 bytes. Then they remain in the queue indefinately.

* I do not think the driver is corrupt. After all, another HP 5N using the same drivers is working correctly.
* I do not think the clients are to blame. It was working perfectly until a few days ago.
* I can ping the server, I can ping the printer.
* Printer settings (paper, etc...) are identical to the working printers of the same type.
* I have started/stopped the Spooler service on our print server. That didn't help, so I rebooted it. No sigar.
* The IP adresses for those printers are not being taken by other network resources (eg. they are not in the DCHP range).

I'm completely at a loss. I would understand if no printers would print, but just two of them. 8/

Help appreciated.
0
Comment
Question by:Pandaboy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 4

Accepted Solution

by:
Gtrist earned 200 total points
ID: 6245777
Have you tried deleting the printers out of the print server and then setting them up again? In other words, remove the print queues and start over.
Other items to look at are network cables and hub ports. Try moving one of the problem printers to a location where there is a good working printer. Use the cable that the good printer was using.
Try doing a cold reset on the printers. Do this by holding down the online button while you power it on. If you leave the jetdirect card installed while you do this, it will clear all of the settings for the jetdirect card as well. Make sure you record the printer settings before doing this.
Do these printers have anything else in common... physical location, etc...?
0
 

Author Comment

by:Pandaboy
ID: 6247859
Hehe. Turns out the Gateway settings on those printers had somehow been erased. Doing the cold reset brought this to my attention. Thank you Gtrist, sometimes the simple ones are the hardest ones. 8)
0
 

Expert Comment

by:wjal75
ID: 12908129
what should the  jetdirect card settings be?
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question