llb442
asked on
Excel: Unable to unselect cell
Working in Novell 4.2 network, win98se workstation, Office 2000.
User selects a cell then the mouse pointer acts as if the left mouse button is stuck down. If you switch to another application that is open (word, lotus notes) the mouse responds normally. If you switch back to Excel, you have the same problem. The only way to exit Excel is to Ctrl/Alt/Del and end task. If you open the same spreadsheet again you have the same problem but If you reboot the problem may or may not re-occur. If you open a new spreadsheet it seems to function normally. I have changed the mouse, same problem. I suspected a corrupted file but I was able to open the file on another PC with no problems. This has occured on 3 different workstations.
Any insite on this problem would be greatly apreciated
User selects a cell then the mouse pointer acts as if the left mouse button is stuck down. If you switch to another application that is open (word, lotus notes) the mouse responds normally. If you switch back to Excel, you have the same problem. The only way to exit Excel is to Ctrl/Alt/Del and end task. If you open the same spreadsheet again you have the same problem but If you reboot the problem may or may not re-occur. If you open a new spreadsheet it seems to function normally. I have changed the mouse, same problem. I suspected a corrupted file but I was able to open the file on another PC with no problems. This has occured on 3 different workstations.
Any insite on this problem would be greatly apreciated
Ahhh Novell - Questions:
1. This is an admin. installation of Office 2K from a server share?
2. This is not specific to one machine or one excell file - correct?
3. Is it specific to the user?
4. Do you have file compression off for the directory that the file is being saved to?
5. Is this file shared? (look in filer - for the user that is having the problem - is there a slew of these workbooks?)
6. Do the users remain on one computer or move around to different computers?
1. This is an admin. installation of Office 2K from a server share?
2. This is not specific to one machine or one excell file - correct?
3. Is it specific to the user?
4. Do you have file compression off for the directory that the file is being saved to?
5. Is this file shared? (look in filer - for the user that is having the problem - is there a slew of these workbooks?)
6. Do the users remain on one computer or move around to different computers?
At the first glance I would have been tempted to say this person hit F8 and then forgot to clear it with Esc. But this is not saved, a fresh start will clear it too. Therefore, before you de-install and unless you have toolbar customizations you want to keep, try:
- Close Excel
- StartButton|Run excel /regserver (there is a blank before the switch)
This will re-write all Excel registry keys.
Other possible causes:
- A practical joke by someone dangerous enough to know a little bit of VBA
- Some unique combination with add-ins
- Virus
-
- Close Excel
- StartButton|Run excel /regserver (there is a blank before the switch)
This will re-write all Excel registry keys.
Other possible causes:
- A practical joke by someone dangerous enough to know a little bit of VBA
- Some unique combination with add-ins
- Virus
-
Sounds like a resources issue to me.
Delete all *.tmp and ~*.* files from the user's PC, run scandisk (if applicable), and restart.
Delete all *.tmp and ~*.* files from the user's PC, run scandisk (if applicable), and restart.
I know from a NT point of view,,, not sure what the equiv is if it's not the same, we would recommend a Profile reset.
.... I would have said the solutions offerred by cri re, re-writing excel reg keys would do the same though.
ASKER
Thanks for the suggestions, I tried the excel /regserver and deleting all the tmp files earlier, but did not solve it at that time. The problem has not re-occured so far today
Answer to shekerra's questions
1. This is an admin. installation of Office 2K from a server share?
No each user has office installed locally, 2 occurances involved a file on the network, 1 was a laptop not connected.
2. This is not specific to one machine or one excell file - correct?
correct
3. Is it specific to the user? No
4. Do you have file compression off for the directory that the file is being saved to? Yes
5. Is this file shared? (look in filer - for the user that is having the problem - is there a slew of these workbooks?)
The files on the network are shared and yes there are a lot of workbooks
6. Do the users remain on one computer or move around to different computers? each user has their own PC
Answer to shekerra's questions
1. This is an admin. installation of Office 2K from a server share?
No each user has office installed locally, 2 occurances involved a file on the network, 1 was a laptop not connected.
2. This is not specific to one machine or one excell file - correct?
correct
3. Is it specific to the user? No
4. Do you have file compression off for the directory that the file is being saved to? Yes
5. Is this file shared? (look in filer - for the user that is having the problem - is there a slew of these workbooks?)
The files on the network are shared and yes there are a lot of workbooks
6. Do the users remain on one computer or move around to different computers? each user has their own PC
ASKER CERTIFIED SOLUTION
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costello
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P.S. This post is made as part of the general effort to clean up this topic area, meaning, looping through all the open questions with no activity since 21 days.
costello
Community Support Moderator @ Experts-Exchange
P.S. This post is made as part of the general effort to clean up this topic area, meaning, looping through all the open questions with no activity since 21 days.
Rick