Escalating/forwarding unopened e-mails
Posted on 2001-07-10
I'm after is a way of forwarding unopened e-mails that have not been delt with up to a manager for escalation- this would be used eg when the recipient is away or just not doing his job! The period would been in the order of 2 days. I have got very little experience in this field so detail would be nice. Also I am aware of the security implications and would like to know how to seperate the mail by the address it was sent to ie mail to membership@???.com would be sent to salesman A and if undealt with for 2 days it would get forwarded to the sales manager. But with out salesman A's personnel mail
Central is an Exchange 5.5 server with groupwise at the remote sites. I hear workflow could be a solution but know nothing about it. Good details/instructioin please as the points warrant it!