Cannot open image files

I have a user who cannot open any image files on her Windows 2000 Workstation.  She received a .gif file at first, I even tried to save it as a .bmp or .jpg file but it still doesn't work.  However it does on my machine.  I have logged onto her machine as Administrator and again I have no problems opening the file.

The error message I get is "No file format informaton can be found in the registry"
soul_demonAsked:
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soul_demonAuthor Commented:
geoffryn you are a star!!!!!
Thanks that has been bugging me all day.  I tried the knowledge base, but I was obviously looking in the wrong section.

Cheers mate!  You deserve these points!
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geoffrynCommented:
It burned me first, so I had an idea where to look.
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