HP Photosmart 1000

Hi ,
Everytime a customer of ours prints a photo page it has an indentation along one side of it....
This only happens with this particular paper which is HP Photo paper and is definetly compatible with this printer...
We can see exactly what is causing the indentation - underneath the middle roller is a small 'protrusion' which seems to be causing this... - I know that the protrusion is supposed to be there but I do not know whether this indentation is normal...Can anybody advise??
Is this a mechanical problem??
Thanks in advance
Cathal
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CokaneAsked:
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cindyhoughtonConnect With a Mentor Commented:
That's the photo card paper, 102x152mm, with a little tear off tab on the bottom.  (US part number is C6944A and is 4x6 inches.)

Is he using the photo tray or the priority/envelope feed slot to print the paper?  If he has only tried one way of feeding the paper, then he should try the other to see if he can avoid the indentation.  

Here are the instructions on how to print on this paper:

http://www.hp.com/cposupport/printers/support_doc/bpa04044.html

It's also very important that paper should be placed in the printer with the tear-off tab toward the end of the paper tray (not in toward the paper feed rollers) and with the shiny side down.

Cindy
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cindyhoughtonCommented:
The indentation in the paper isn't normal.  What kind of HP photo paper is your customer using?

This might be a mechanical problem....

Cindy
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CokaneAuthor Commented:
The info that I have is that he is using paper - P/N C6945A

From what my source has told me this paper should be compatible...

Thanks for the reply Cindy
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cindyhoughtonCommented:
That's the photo card paper, 102x152mm, with a little tear off tab on the bottom.  (US part number is C6944A and is 4x6 inches.)

Is he using the photo tray or the priority/envelope feed slot to print the paper?  If he has only tried one way of feeding the paper, then he should try the other to see if he can avoid the indentation.  

Here are the instructions on how to print on this paper:

http://www.hp.com/cposupport/printers/support_doc/bpa04044.html

It's also very important that paper should be placed in the printer with the tear-off tab toward the end of the paper tray (not in toward the paper feed rollers) and with the shiny side down.

Cindy
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CokaneAuthor Commented:
Thanks Cindy,
We'll try the out with the customer and if it still happens then we will assume that it is a mechanical problem...
I'll keep you posted...
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