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HP Photosmart 1000

Posted on 2001-07-12
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Last Modified: 2013-12-15
Hi ,
Everytime a customer of ours prints a photo page it has an indentation along one side of it....
This only happens with this particular paper which is HP Photo paper and is definetly compatible with this printer...
We can see exactly what is causing the indentation - underneath the middle roller is a small 'protrusion' which seems to be causing this... - I know that the protrusion is supposed to be there but I do not know whether this indentation is normal...Can anybody advise??
Is this a mechanical problem??
Thanks in advance
Cathal
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Question by:Cokane
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by:cindyhoughton
ID: 6278434
The indentation in the paper isn't normal.  What kind of HP photo paper is your customer using?

This might be a mechanical problem....

Cindy
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Author Comment

by:Cokane
ID: 6278473
The info that I have is that he is using paper - P/N C6945A

From what my source has told me this paper should be compatible...

Thanks for the reply Cindy
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Expert Comment

by:cindyhoughton
ID: 6278664
That's the photo card paper, 102x152mm, with a little tear off tab on the bottom.  (US part number is C6944A and is 4x6 inches.)

Is he using the photo tray or the priority/envelope feed slot to print the paper?  If he has only tried one way of feeding the paper, then he should try the other to see if he can avoid the indentation.  

Here are the instructions on how to print on this paper:

http://www.hp.com/cposupport/printers/support_doc/bpa04044.html

It's also very important that paper should be placed in the printer with the tear-off tab toward the end of the paper tray (not in toward the paper feed rollers) and with the shiny side down.

Cindy
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Accepted Solution

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cindyhoughton earned 100 total points
ID: 6278669
That's the photo card paper, 102x152mm, with a little tear off tab on the bottom.  (US part number is C6944A and is 4x6 inches.)

Is he using the photo tray or the priority/envelope feed slot to print the paper?  If he has only tried one way of feeding the paper, then he should try the other to see if he can avoid the indentation.  

Here are the instructions on how to print on this paper:

http://www.hp.com/cposupport/printers/support_doc/bpa04044.html

It's also very important that paper should be placed in the printer with the tear-off tab toward the end of the paper tray (not in toward the paper feed rollers) and with the shiny side down.

Cindy
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Author Comment

by:Cokane
ID: 6281796
Thanks Cindy,
We'll try the out with the customer and if it still happens then we will assume that it is a mechanical problem...
I'll keep you posted...
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