Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

HP Photosmart 1000

Posted on 2001-07-12
5
Medium Priority
?
213 Views
Last Modified: 2013-12-15
Hi ,
Everytime a customer of ours prints a photo page it has an indentation along one side of it....
This only happens with this particular paper which is HP Photo paper and is definetly compatible with this printer...
We can see exactly what is causing the indentation - underneath the middle roller is a small 'protrusion' which seems to be causing this... - I know that the protrusion is supposed to be there but I do not know whether this indentation is normal...Can anybody advise??
Is this a mechanical problem??
Thanks in advance
Cathal
0
Comment
Question by:Cokane
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 2

Expert Comment

by:cindyhoughton
ID: 6278434
The indentation in the paper isn't normal.  What kind of HP photo paper is your customer using?

This might be a mechanical problem....

Cindy
0
 
LVL 3

Author Comment

by:Cokane
ID: 6278473
The info that I have is that he is using paper - P/N C6945A

From what my source has told me this paper should be compatible...

Thanks for the reply Cindy
0
 
LVL 2

Expert Comment

by:cindyhoughton
ID: 6278664
That's the photo card paper, 102x152mm, with a little tear off tab on the bottom.  (US part number is C6944A and is 4x6 inches.)

Is he using the photo tray or the priority/envelope feed slot to print the paper?  If he has only tried one way of feeding the paper, then he should try the other to see if he can avoid the indentation.  

Here are the instructions on how to print on this paper:

http://www.hp.com/cposupport/printers/support_doc/bpa04044.html

It's also very important that paper should be placed in the printer with the tear-off tab toward the end of the paper tray (not in toward the paper feed rollers) and with the shiny side down.

Cindy
0
 
LVL 2

Accepted Solution

by:
cindyhoughton earned 100 total points
ID: 6278669
That's the photo card paper, 102x152mm, with a little tear off tab on the bottom.  (US part number is C6944A and is 4x6 inches.)

Is he using the photo tray or the priority/envelope feed slot to print the paper?  If he has only tried one way of feeding the paper, then he should try the other to see if he can avoid the indentation.  

Here are the instructions on how to print on this paper:

http://www.hp.com/cposupport/printers/support_doc/bpa04044.html

It's also very important that paper should be placed in the printer with the tear-off tab toward the end of the paper tray (not in toward the paper feed rollers) and with the shiny side down.

Cindy
0
 
LVL 3

Author Comment

by:Cokane
ID: 6281796
Thanks Cindy,
We'll try the out with the customer and if it still happens then we will assume that it is a mechanical problem...
I'll keep you posted...
0

Featured Post

Plug and play, no additional software required!

The ATEN UE3310 USB3.1 Gen1 Extender Cable allows users to extend the distance between the computer and USB devices up to 10 m (33 ft). The UE3310 is a high-quality, cost-effective solution for professional environments such as hospitals, factories and business facilities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question