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Why does the User Interface newly installed program not show properly?

Posted on 2001-07-16
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Last Modified: 2010-04-13
Hello,
I have had this problem at various times.  Right now, it is happening with a program I just installed on my Windows 2000 computer.  I installed a small shareware program for encoding some video.  When I launch the program, only a portion of the User Interface is visible.  So, I can't see all of the buttons and controls that I need in order to use the program properly.  They are simply "cut off" at the edges.  I can't drag the edges wider, and I can't expand the overall window.  I installed the same program on a different computer (running Windows NT) and it looks fine.....everything is visible.  I reall don't think it is a Windows 2000 problem, but it just seems to happen on this particular computer with some software programs.  Any ideas why this occassionally happens and is there any solution?
Thanks,
Stephen Pintauro


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Question by:sjp060497
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by:jhance
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Some combinations of screen resolution and font sinze/scaling in your Display properties can cause this.  Try another combination for different results.
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by:CrazyOne
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Are you using any of the Accessibilty Options? Some programs don't work well when these options are used.


The Crazy One
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by:hatim
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agree with jhance try adjusting your screen resolution
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by:sjp060497
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Well, thanks for the ideas.  But, I tried altering the screen resolution in various ways, each time uninstalling the problem software first, then changing the resolution settings, then rebooting, then reinstalling the software, and still it is not displaying the complete user interface.  Also, I checked to make sure I did not have any Acceessibility Options selected, and I do not.  
Any other ideas?
Stephen
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by:hatim
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y do u want to uninstalled the program before changing the screen resolution. let the program be installed n then change the resolution.

bye hatim
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by:sjp060497
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Actually, I have tried it both ways (installing the program, then changing the screen resolution, and uninstalling the program, chaniging the screen resolution, and reinstalling the program).  Neither way works.  
Stephen Pintauro
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hatim earned 100 total points
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right then try to get the latest drivers for your display card, load the drivers and try again. also check the readme files (if any) accompanyingthe software to check for compatibility problems with win2k.

bye hatim
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by:sjp060497
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The company that makes the software that was causing the problem, just released a new build that fixed the problem.  Thank you to all of you for your suggestions.  
Stephen Pintauro
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