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Modem connects but webpages/ftp don't load or connect

Posted on 2001-07-16
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Last Modified: 2013-12-27
I have a SupraExpress 56i Pro V CC installed on my machine which is running WinME.  The modem connects to my ISP and the password is verefied but webpages don't load they just timeout.  Also I can't connect to my FTP and ICQ doesn't work either.

You help would be very much appreciated.

Regards,

Nicholas
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Question by:Batch
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9 Comments
 
LVL 1

Author Comment

by:Batch
ID: 6287307
Another piece of information that is quite interesting is that MSN messanger connects to the server.

But I have still not found any other programs that will!
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LVL 12

Expert Comment

by:Otta
ID: 6288063
Once connected, open a command-line window,
and try 'PING 216.32.74.55'.
Try 'PING www.yahoo.com',
and tell us what is reported.
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LVL 1

Author Comment

by:Batch
ID: 6295571
The result of the ping was:

C:\Windows>ping 216.32.74.55

Pinging 216.32.74.55 with 32 bytes of data:

Reply from 216.32.74.55:bytes=32 time=480ms TTL=240
Reply from 216.32.74.55:bytes=32 time=467ms TTL=239
Request timed out.
Reply from 216.32.74.55:bytes=32 time=495ms TTL=239

Ping statistics for 216.32.74.55:
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Author Comment

by:Batch
ID: 6295580
^Sorry (tabbed to submit by accident)
|

The result of the ping was:

C:\Windows>ping 216.32.74.55

Pinging 216.32.74.55 with 32 bytes of data:

Reply from 216.32.74.55:bytes=32 time=480ms TTL=240
Reply from 216.32.74.55:bytes=32 time=467ms TTL=239
Request timed out.
Reply from 216.32.74.55:bytes=32 time=495ms TTL=239

Ping statistics for 216.32.74.55:
   Packests:Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
   Minimum = 467ms, Maximum = 495ms, Average = 360ms

------------
When I entered the IP address into IE 5.5 the page loaded up but the images took ages to appear.  My modem was connected at 48000bps though.

------------

The result of the ping on www.yahoo.com was :

C:\Windows>ping www.yahoo.com
Unknown host www.yahoo.com


Thanks fot your help,


Nicholas
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Expert Comment

by:slvrbullet420
ID: 6296010
you need to call your ISP's tech support and ask them to walk you through setting up your computer to get online.  It sounds like you're not able to reach their DNS (Domain Name Service) servers.  These are servers whose addresses we cannot tell you, as each ISP's DNS addresses are different.

Temporarily, try this to see if that is indeed the problem (note: I've not used windowsME, so this walkthru may be off by a bit):

DO THESE WHILE OFFLINE:
1.  Open the Windows Me Networking control panel by clicking the  Start button. Select Settings, then select Dial-up Networking.

2.  Right-click on the dial-up networking icon for your ISP and select Properties

3.  Click the Networking Tab

4.  Be sure TCP/IP is selected, but netBEUI and IPX/SPX are not.

5.  Click TCP/IP Settings

6.   Here you want to choose the options Obtain an IP address automatically and Use the following DNS server addresses. Fill in 216.106.1.2 as the Preferred DNS server and 216.106.1.3 as the Alternate DNS Server.  (these are some DNS servers I know of)

Now connect to the Internet.  If your connection works now, please call your ISP and ask them for their DNS Server addresses.  Take these addresses and place them where you put 216.106.1.2 and 216.106.1.3 in step 6 above.


-sb
0
 

Accepted Solution

by:
Casperboo earned 200 total points
ID: 6298429
Hi All,

Sounds to me like an issue with Dial Up Networking.  

Un/Reinstall this by using add remove programs in the control panel, select windows setup tab and double-click communications.  Remove the tick form Dial Up Networking. Click ok & ok again.  Simply go back in here and recheck this box again and ok & ok it again.. You will need to restart after this.

If you still have this issue extract a file from you cab files called ?WSOCK32.dll? this goes into the C:\windows\system again reboot?  You can use System File Checker to do this.
Simply click Start?Run and type ?SFC? then enter.

This usually fixes this problem.  This fix is for 95/98. Not sure what OS you?re using.

Hope this helps?.


Caspy
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Expert Comment

by:Otta
ID: 6298604
CASPERBOO, welcome to Experts Exchange
(Date Account Created: 07/19/01)

Within E-E, it is considered very inappropriate to post
an "answer" which contains "guesswork", and comments
like "hope this helps".

Instead, please post a "comment", and let the author
of the question evaluate your comments.
If you are correct, the author can then use
"accept-comment-as-answer" to award the answer-points to you.

Also, take a moment to click the "click here for tips" hyperlink just above the comment-entry field.

Thanks.
0
 
LVL 1

Author Comment

by:Batch
ID: 6299609
Casperboo, thanks very much....reinstalling DUN seemed to fix the problem!

Also a big thanks to Otta for getting started on my problem and to sb for posting a suggestion.

PS. Casperboo you should take note of Otta suggestion as I have had alot of problems with people closing my question with wrong answers...but in this case you were right :)
0
 

Expert Comment

by:Casperboo
ID: 6309219
Hi All,

Sorry this was my first post.  wont happen again... But I was sure it would fix it.

  Caspy
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