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Crashing Outlook 2000 by opening print settings dialog box (Win98)

Posted on 2001-07-17
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Last Modified: 2006-11-17
When in Outlook 2000 on Win98 adjusting print settings (such as paper size) from within Outlook crashes program every time we try to exit the dialog box whether clicking OK or cancel, whether settings have been changed or not.

Simply opening the settings dialog box causes the problem.

We are trying to change the settings because some pages print landscape, and some print portrait, and we can't control how it prints. It shows we have "Custom" selected for paper size, and 8.5 x 11 otherwise.

These crashes and corruption of one line in the print settings dialog box (shows corrupted ASCII, such as a string of boxes and other gobbeldygook) leads me to think the installation is bad or this is a know bug.

A recent reinstall did not fix the problem, but I did not do the install and am considering doing it again. Does anyone know of a bug fix for this problem, or possible causes? Thanks!
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Question by:ESC
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slink9 earned 380 total points
ID: 6289788
I would suggest a repair first.  After that, you should probably do the add/remove, eraser2k, regclean, and then a reinstall (following http://support.microsoft.com/support/kb/articles/q219/4/23.asp)
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by:PandoraMod
ID: 6366487
ESC, you have had some time to try the solution posted. Did it solve your problem? If so, please accept that experts comment as the answer. If not, post more information and the experts will be notified and provide more assistance.

PandoraMod
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e-mail: pandoramod@experts-exchange.com
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