offline browsing problem
Posted on 2001-07-22
Hi I have a user with an offline browsing problem. here's what he wrote:
I?m writing you because I?m having some trouble with the Internet
connection (I?m using a dial-up connection). I can?t browse off-line,
because the pages (all of them) I visit aren?t saved to the hard disk. I
can?t even save the pages with the command file/save as, unless I save them
as text only. There is no error message, but if I try to save the html
pages, only a blank page is saved to disk. If I go to file/properties,
type, size, and date are ?not available? (but always without any error
messages). The addresses are kept in ?history?, but they?re in light
gray, unavailable for off-line browsing. I can see a page off-line, only
if a window with that page is already open when I get disconnected.
However, if I close the window, (or open a file stored on disk in the same
browser window), I can?t open it again.
The situation doesn?t change if I add a page to favorites, not even if
I enable the option ?make available off-line?. In this case, the
browser begins to synchronize the page and, as it ends, displays a message
indicating a successful synchronization. However, the page isn?t save to
disk (despite of the browser?s message), and therefore it?s not
available for off-line browsing.
There aren?t any other problems in the system. The hard disk works
properly. I can copy, move, delete or edit files. I can copy files of any
kind from a diskette or CD to the hard disk. However, I can?t save web
I?ve had this problem for about one month now. Before that, everything
worked fine. I still can browse off-line and see the old pages (visited
more than one month ago), which are kept in the disk. The size limit of
the temporal files folder is 620 MB, 235 are used.
At first, I thought it was a software problem, but now I?m not sure. I
ran several tests, using many diagnosis utilities, but all seems to be
ok. I also scanned the disk for viruses (using an updated antivirus),
but I didn?t find any virus.
I reinstalled the browser (Internet Explorer 5.5), but that didn?t fix
the problem, either. Then I installed Netscape 6.01, but it has the
same problem as the IE.
I started Windows without any resident programs, and even without
processing autoexec.bat, config.sys, win.ini and system.ini, but there was
no change at all.
I also try to solve it by changing the browsing security to ?low? in
all zones there wasn?t any change, either.
There is a similar problem with html e-mails. I can read them while I?m
on-line, but if I download them and then hang up the modem, most of the
content gets lost. I can see only text, unless the e-mail is already
open when I get off-line. In that case, again, once I close it, the
content gets lost and if I reopen it, I can see only text.
The pc is a clone, equipped with an Intel Pentium III 650 MHz
processor, 512 MB ram memory, 20 GB disk (15 GB free), and a Motorola SM56 PCI
modem. The operating system is Windows 98 SE 4.10.2222 A.
I?m using the same Internet configuration I was using before, and I get
connected through three different ISP. I have the same problem in all
of them. I don?t think it can be a problem with the telephone line, but
I don?t know where else to look. Any information you can give me will
anyone know what the problem might be?