I'd like to seek your expert opinion on how to support users running application over wide-area IP-VPN and how to prepare an effective service level agreement with IP-VPN service supplier.
The scope of applications includes:
4. Other multimedia business applications typically Oracle and Microsoft
Please advise in terms of packet loss, latency, jitter and service availability, what network performance will be acceptable to each of the above applications running over wide-area IP network. What other performance parameters would be of concern to customers?
Also, what service levels are expected for optimal application performance?