?
Solved

Modem use restarts computer

Posted on 2001-07-30
4
Medium Priority
?
135 Views
Last Modified: 2013-12-28
I just installed Hyperterminal 6.3 which I use to conduct banking business.  Everytime I try to use it to dial my bank, the computer spontaneously restarts.  I have a Diamond Supra Express 56K Voice/Fax modem...I only use the modem for this, I connect to the internet using a cable modem.  I have tried uninstalling and then reinstalling Hyperterminal as well as the modem drivers.  It is very annoying..............anyone have any ideas?
0
Comment
Question by:Whitefox
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 63

Accepted Solution

by:
SysExpert earned 400 total points
ID: 6336505
1) try using the standard Modem settings/driver rather than the Supra.

Have you updated all your hardware to use the newest drivers ?

have you done a start-windowsupdate recently ?

Are there any device conflicts ?

What IRQ is the modem using ( see device manager ),, and what else is on that IRQ- you may need to move the modem to a less uses IRQ.

I hope this helps !
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 6336731
WhiteFox, check and see if the two modems are on the same port. Check their configurations and see if they are opening the same port.

Dennis
0
 
LVL 31

Expert Comment

by:rid
ID: 6336852
Listening here...
/RID
0
 

Author Comment

by:Whitefox
ID: 6338721
Thanks SysExpert....you were right, I changed the IRQ from 11 to IRQ5 and now everything is fine.  I'm still confused as to why the system restsrted instead of just giving me an error message.  There were no conflicts however, I guess that the modem didn't like it on IRQ11.
0

Featured Post

Don't Cry: How Liquid Web is Ensuring Security

WannaCry is just the start. Read how Liquid Web is protecting itself and its customers against new threats.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Compliance and data security require steps be taken to prevent unauthorized users from copying data.  Here's one method to prevent data theft via USB drives (and writable optical media).
In this modest contribution, I want to share with the IT community (especially system administrators, IT Support Engineers and IT Help Desks) about Windows crashes/hangs and how to deal with these particular problems.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question