Solved

Modem use restarts computer

Posted on 2001-07-30
4
134 Views
Last Modified: 2013-12-28
I just installed Hyperterminal 6.3 which I use to conduct banking business.  Everytime I try to use it to dial my bank, the computer spontaneously restarts.  I have a Diamond Supra Express 56K Voice/Fax modem...I only use the modem for this, I connect to the internet using a cable modem.  I have tried uninstalling and then reinstalling Hyperterminal as well as the modem drivers.  It is very annoying..............anyone have any ideas?
0
Comment
Question by:Whitefox
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 63

Accepted Solution

by:
SysExpert earned 100 total points
ID: 6336505
1) try using the standard Modem settings/driver rather than the Supra.

Have you updated all your hardware to use the newest drivers ?

have you done a start-windowsupdate recently ?

Are there any device conflicts ?

What IRQ is the modem using ( see device manager ),, and what else is on that IRQ- you may need to move the modem to a less uses IRQ.

I hope this helps !
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 6336731
WhiteFox, check and see if the two modems are on the same port. Check their configurations and see if they are opening the same port.

Dennis
0
 
LVL 31

Expert Comment

by:rid
ID: 6336852
Listening here...
/RID
0
 

Author Comment

by:Whitefox
ID: 6338721
Thanks SysExpert....you were right, I changed the IRQ from 11 to IRQ5 and now everything is fine.  I'm still confused as to why the system restsrted instead of just giving me an error message.  There were no conflicts however, I guess that the modem didn't like it on IRQ11.
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A small collection of useful tips and tricks for Windows 10 users that I decided to write as a result of recent questions that were asked and answered at Experts Exchange. Two short video tutorials included. Enjoy..
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

687 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question