riverside
asked on
Why is email converting .jpg files to mime files ?
User is using Outlook Express 5.02 on a Macintosh & when she sends .jpg files to a PC user, the PC user receives the .jpg files in a mime format & is unable to open the image file.
Simply need to be able to send .jpg files to a PC user & the PC user receive the image file in its original format.
Riverside
weed
Is this to ALL PC users or just one in particular?
ASKER
Apparently only one user at this time has not been able to view the .jpg files.
Riverside
Then i would have to contend that there is something wrong with their computer and not the computer that is sending the JPEGs.
Can the person receiving the files just rename them by adding ".jpg" after the name?
With PC's sometimes that's all it takes.
Dion
With PC's sometimes that's all it takes.
Dion
Time to pick an answer riverside.
Are there more than 1 .jpg files being sent at a time? Is the user receiving the .jpg files via an AOL account?
ASKER
Yes - sometimes multiple .jpg files are being sent.
Yes- the user is using an AOL account to receive the files.
THX ...
Riverside
AOL may have fixed this problem in newer releases of their software, but if you send multiple attachments to an AOL user, they get combined into a single mime file. I have seen exceptions to this, so I don't know all the rules AOL has for which files do or don't get combined. You can either send the files one per email, get the end user a mime decoding utility, or try the newer versions of the AOL software (the one file per email is probably the easiest).
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Community Support Moderator
I am Computer101, a moderator from Experts-Exchange and also an expert within this topic area. This
question has been open a long time. What I am going to do is allow feedback from the questioner and
experts. If it is not resolved, I will delete or accept an answer based on the info I have been given,
Experts, feel free to offer input. I will monitor these questions for a period of 5-7 days and come
back and evaluate. I will have another moderator (who is also an expert in this topic area) look at
the question also to ensure we do the right thing for this question.
Thank you
Computer101
Community Support Moderator
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