Win2K doesn't restart from Terminal Server session
Posted on 2001-08-01
On some of our servers running Win2k Advanced Server (SP1), we are running Terminal Server in Administration mode. Sometimes (50% or more ?) when we try to reboot remotely (Shutdown->Restart) the system just shuts down to the "safe to power off" screen, and we loose control of the machine.
It happens under the local administrator account as well as user accounts with Admin and/or Power User privileges.
In most cases, these servers are in a server room, unattended. Someone has to get clearance, then trot over to the room to reboot the server at the console!
Any ideas why this is happening, and how to correct it? I went so far as to write an app that calls the ExitWindowsEx API to do the reboot. The app performs flawlessly under all versions of Win2K when executed interactively, but becomes unreliable in a Terminal Services session!
Help! It has become impossible to remotely install or upgrade and reboot. We now have to send someone to the console ?just in case?, and it?s driving us crazy!