Solved

Local printer is not automatically installed

Posted on 2001-08-02
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Last Modified: 2010-04-13
Hi,

When one of my W2000 TS users is connecting to my system I receive the following error in my event log.

Driver HP DeskJet 670C Series Printer required for printer HP DeskJet 670C Series Printer is unknown. Contact the administrator to install the driver before you log in again.

Although the driver is on my TS, because I can create a printer locally.
All other users don't have this problem (but there is nobody with a HP 670C printer).


Roland
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Question by:wolfs
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Expert Comment

by:dredge
ID: 6344981
it sounds to me like the user who is having the problem does not have proper permissions to have this printer installed automatically?
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Author Comment

by:wolfs
ID: 6345036
And where can I check the permission of that particular user ?
The user is created on the domain controller, whitch is a NT4.0 data server.


Roland
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Expert Comment

by:Housenet
ID: 6345135
-Check the Terminal server manager.. Right click RDP & click on permissions tab, check if the user has at least "user permissions".
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Author Comment

by:wolfs
ID: 6345820
I really can not find the options you specified.
When I start Terminal Server Manager, I can see users currently logged in into the system, sessions currently logged in.  If I right click on RDP (I suppose it is the RDP-TCP#### connection, I cannot find anything like permissions.


Roland
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Expert Comment

by:batousai
ID: 6346230
I think he meant Terminal Server Configuration in it also have a RDP and you can right click go to properties and one of the tabs or button allow you to set and view the permissions.
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Author Comment

by:wolfs
ID: 6346511
OK, in the Terminal Server Configuration I can see the RDP with user properties, but as I allready mentioned, my users are created on another server whitch is a my domain server.  So I do not see the users in this screen.
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LVL 11

Expert Comment

by:geoffryn
ID: 6349014
What OS is the client using?  TS uses the friendly name of the driver to map from Win9x to 2000.  If they are different, 2000 cannot create the printer.  Is the printer parallel or USB?
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Author Comment

by:wolfs
ID: 6349469
The client has Windows 98.
Printer is parallel.
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Expert Comment

by:geoffryn
ID: 6349535
What is the friendly name of the printer?  ie inthe Printers Control Panel applet what is it called?  some thing like "HP Deskjet 670c Standard"?
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Author Comment

by:wolfs
ID: 6349641
That I need to check, I can only do this on Monday
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Author Comment

by:wolfs
ID: 6349671
This is the message I receive, so perhaps this should be the printer name on the Win98

Driver HP DeskJet 670C Series Printer required for printer HP DeskJet 670C Series Printer is unknown. Contact the administrator to install the driver before you log in again.
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Expert Comment

by:geoffryn
ID: 6349699
Or that is the name that Win98 is passing on and it is not in the list for 2000.
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Author Comment

by:wolfs
ID: 6349708
The printer on my Win2000 list = HP DeskJet 670C

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Expert Comment

by:geoffryn
ID: 6349800
So if the friendly name being passed by the Win98 is "HP DeskJet 670C Series Printer"  2000 will not recognize it.  Try renaming the Win98 printer to the 2000 friendly name.
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Author Comment

by:wolfs
ID: 6997714
I've solved the problem
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Expert Comment

by:DanRollins
ID: 7086034
Hi wolfs,
You've requested to delete this question, but its status remains as 'Pending Delete' because one or more comments have been added.  Normally, the only way to fully delete such a Question is to post a message to Community Support and ask for assistance.

EE is making a one-time database sweep to purge the Pending Delete Questions automatically.  During this sweep:

    wolfs -- To allow the deletion to proceed:  Do nothing.
    EXPERTS -- Please DON'T POST a comment except to contest this deletion.

In the future, please refer to http://www.experts-exchange.com/jsp/cmtyHelpDesk.jsp#8 for instruction on deleting questions.

DanRollins -- EE database cleanup volunteer
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Expert Comment

by:geoffryn
ID: 7089254
How did you solve the problem?
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Author Comment

by:wolfs
ID: 7094957
Yes,

We just bought another printer.


Roland
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Expert Comment

by:DanRollins
ID: 7101277
Recommended disposition:

    Refund points and save as a 0-pt PAQ.

DanRollins -- EE database cleanup volunteer
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Netminder earned 0 total points
ID: 7102351
Per recommendation, points refunded and question closed.

Netminder
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