Solved

Quantum DLT Tape Installation Problem

Posted on 2001-08-02
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Last Modified: 2012-08-13
My hardware: Compaq Proliant 3000 Server.

My software: NT4.0 Server service pack 6.

Current tape drive (working, no problems): Compaq STD-9000 DAT drive.

Attempting to install: QUANTUM DLT1 external tape drive.

The installation is not working.

Details:

The Compaq Proliant 3000 has a SCSI port on the mother board.  I plug in the SCSI cable connected to the QUANTUM DLT drive.  I also plug in the SCSI terminator on the QUANTUM DLT drive as instructed in the installation manual.  

Turn on the QUANTUM DLT drive.  Turn on the server, watch it boot up.  The boot sequence detects the QUANTUM drive (ID 9).  

Once NT4.0 Server loads up, I go into the Tape applet in Control Panel and the system already shows the QUANTUM DLT7000 device listed (along with the previously existing Compaq STD-9000 tape device) but it indicates "driver not loaded" for the QUANTUM.

An INSTALL DRIVER dialog box automatically pops up, I choose QUANTUM from the select list and the system instructs me to insert the NT Server CD, which I do.  It loads the driver (or says it does), I reboot the system, but when I check again in the tape applet it still says "driver not loaded" and we go through the loading-driver steps again (and again and again and again, as many times as I want) without any good result.

Also, I checked in the DEVICES applet in Control Panel and it shows a device qic117 as disabled.  I try changing that first to automatic, and then to system, each time rebooting the system, but it never starts.  If I try to start it with the start button I get this error:

"Could not start the qic117 service.  Error 0020: The system cannot find the device specified."

Something else:  In Windows NT Diagnostics, I found that the floppy drive and the qic117 are both on IRQ6.  I disabled the floppy from the hardware profile and rebooted (so temporarily no floppy drive) but it did not improve my situation regarding the DLT tape drive.

Any suggestions on how to get this thing working?
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Question by:gateguard
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jlauster earned 200 total points
ID: 6347109
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by:newwavepro
ID: 6347437
Also if you are not using one of the onboard Serial ports disable it instead of the floppy drive, if they have not been disabled and install jlauster driver

Error 20: states its an improper memory address

 which is why your having problems with it asking for the proper IRQ with the SCSI ID you have.
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Expert Comment

by:frache
ID: 6347716
You load a bad driver ( not for your Quantum Dlt model).
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Expert Comment

by:SysExpert
ID: 6350063
I would get the latest DLT drivers fro NT, and also update your COmpaqs drivers.
Also reinstall sp6a !!

I hope this helps !
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Author Comment

by:gateguard
ID: 6350606
that's all i needed

thanks
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by:jlauster
ID: 6350683
Glad it worked. Thanks.

John
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