Solved

Quantum DLT Tape Installation Problem

Posted on 2001-08-02
6
782 Views
Last Modified: 2012-08-13
My hardware: Compaq Proliant 3000 Server.

My software: NT4.0 Server service pack 6.

Current tape drive (working, no problems): Compaq STD-9000 DAT drive.

Attempting to install: QUANTUM DLT1 external tape drive.

The installation is not working.

Details:

The Compaq Proliant 3000 has a SCSI port on the mother board.  I plug in the SCSI cable connected to the QUANTUM DLT drive.  I also plug in the SCSI terminator on the QUANTUM DLT drive as instructed in the installation manual.  

Turn on the QUANTUM DLT drive.  Turn on the server, watch it boot up.  The boot sequence detects the QUANTUM drive (ID 9).  

Once NT4.0 Server loads up, I go into the Tape applet in Control Panel and the system already shows the QUANTUM DLT7000 device listed (along with the previously existing Compaq STD-9000 tape device) but it indicates "driver not loaded" for the QUANTUM.

An INSTALL DRIVER dialog box automatically pops up, I choose QUANTUM from the select list and the system instructs me to insert the NT Server CD, which I do.  It loads the driver (or says it does), I reboot the system, but when I check again in the tape applet it still says "driver not loaded" and we go through the loading-driver steps again (and again and again and again, as many times as I want) without any good result.

Also, I checked in the DEVICES applet in Control Panel and it shows a device qic117 as disabled.  I try changing that first to automatic, and then to system, each time rebooting the system, but it never starts.  If I try to start it with the start button I get this error:

"Could not start the qic117 service.  Error 0020: The system cannot find the device specified."

Something else:  In Windows NT Diagnostics, I found that the floppy drive and the qic117 are both on IRQ6.  I disabled the floppy from the hardware profile and rebooted (so temporarily no floppy drive) but it did not improve my situation regarding the DLT tape drive.

Any suggestions on how to get this thing working?
0
Comment
Question by:gateguard
6 Comments
 
LVL 7

Accepted Solution

by:
jlauster earned 200 total points
ID: 6347109
0
 
LVL 2

Expert Comment

by:newwavepro
ID: 6347437
Also if you are not using one of the onboard Serial ports disable it instead of the floppy drive, if they have not been disabled and install jlauster driver

Error 20: states its an improper memory address

 which is why your having problems with it asking for the proper IRQ with the SCSI ID you have.
0
 
LVL 7

Expert Comment

by:frache
ID: 6347716
You load a bad driver ( not for your Quantum Dlt model).
0
Give your grad a cloud of their own!

With up to 8TB of storage, give your favorite graduate their own personal cloud to centralize all their photos, videos and music in one safe place. They can save, sync and share all their stuff, and automatic photo backup helps free up space on their smartphone and tablet.

 
LVL 63

Expert Comment

by:SysExpert
ID: 6350063
I would get the latest DLT drivers fro NT, and also update your COmpaqs drivers.
Also reinstall sp6a !!

I hope this helps !
0
 

Author Comment

by:gateguard
ID: 6350606
that's all i needed

thanks
0
 
LVL 7

Expert Comment

by:jlauster
ID: 6350683
Glad it worked. Thanks.

John
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article you will get to know about pros and cons of storage drives HDD, SSD and SSHD.
I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…
Learn how to create flexible layouts using relative units in CSS.  New relative units added in CSS3 include vw(viewports width), vh(viewports height), vmin(minimum of viewports height and width), and vmax (maximum of viewports height and width).

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now