"The name  could not be resolved" in Outlook 2000

Posted on 2001-08-05
Last Modified: 2008-04-16
I've recently set up Exchange 2000. I've set up some test accounts, and they work fine using OWA. However, when I try to add Exchange as a service into Outlook 2000 clients, I get the "The name  could not be resolved..." message. It works ok for the Administrator account, - it resolves the Server name etc, but can't seem to see any other accounts.

Any suggestions welcome!
Question by:proneill
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Expert Comment

ID: 6355389
Search for the Host file on the WK PC's, edit it and remove the .SAM ext, enter the exchange server IP and reboot the WK

Hope this helps

Expert Comment

ID: 6356700
When you add a user name and click Check Name.
It checks these credentials against both the Surname and Alias name fields.  If your sure you have the right info in this box.
Then make sure that the Mailboxes are not hidden mailboxes, as these cannot be listed, until they're unhidden, and added to the Outlook client.
The other possible reason is that you have created Custom Recipients.

Check to see if these help.
If not email me at


Author Comment

ID: 6363289
I don't think it's a host file problem because I can resolve one mailbox (the administrator one). I've checked mailbox permissions and they seem ok. Even using OWA it can only seem to find the administrator's mailbox. I've tried the MS KB suggestions (q268754 and q257885).

Thanks for your suggestions so far! (pc-tony - I'm not sure what custom recipients are).
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Author Comment

ID: 6363437
I tried setting up a new address list with some filter rules and that seems to have solved the problem. I rather assumed that it would use some sort of default global address list.
LVL 44

Expert Comment

ID: 7270481
Hello proneill

this question is open for more then 2 months
time to clean up
if not stated otherwise

my recom will be
-PAQ and refund
-this will be finalized by an EE Moderator
-with no further update (15.09.2002)


posted by ToolzEE v1.0

Author Comment

ID: 7274159
This turned out to be a latency issue. Once the recipient update service has worked it's ok.

Accepted Solution

Jgould earned 0 total points
ID: 7297157
Question has been closed as per recommendation

JGould-EE Moderator

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