Solved

hh.exe Application Error

Posted on 2001-08-06
4
811 Views
Last Modified: 2007-12-19
In have Win2K, and when i go START->HELP from the desktop i get the following error

hh.exe Application Error

The instruction at "0x5d3303f6" referenced memory at "0x5d8984f0". The memory could not be "read".

When i try and debug it, the following appears in the VC++ debugger


Unhandled exception in hh.exe HHCTRL.OCX: 0xC0000005: Access Violation

I get a similar error when i try and use my MSDN library.

I have tried deleting my hh.dat file, but it makes no difference.

Does anyone know why i cant use any of my help files (this included Word, Excel etc..)


System: AMD700,512MB,Voodoo 3 2000 PCI, Win2k, Office XP

0
Comment
Question by:AntBon
  • 2
4 Comments
 
LVL 32

Expert Comment

by:jhance
ID: 6357401
Perhaps this:

http://support.microsoft.com/support/kb/articles/Q217/5/78.ASP

Otherwise, you may need to re-install IE or install a newer version of IE.  It's possible your existing copy is trashed.
0
 
LVL 16

Accepted Solution

by:
GUEEN earned 50 total points
ID: 6357695
Go to start  |  run   and type   sfc.exe /scannow


See here:
http://support.microsoft.com/support/kb/articles/Q235/4/05.ASP


Sometimes installing another version of the MSDN Library corrupts the Hhcolreg.dat file. This has been known to happen more frequently when the MSDN Library is installed from a network location.
 
Try manually uninstalling the MSDN Library.
 
Q240350 HOWTO: Manually Uninstall the MSDN Library

http://support.microsoft.com/support/kb/articles/Q240/3/50.ASP
0
 

Author Comment

by:AntBon
ID: 6358486
So would you suggest the problem is with IE ?. Maybe i should get the latest service pack.

Thanks for the hint with sfc.exe /scannow. I'll give that a go tonight !

0
 

Author Comment

by:AntBon
ID: 6361079
start  |  run   and type   sfc.exe /scannow..............NICE ONE !!!! I couldn't believe my eyes when it worked...UNBELIEVEABLE, i am well chuffed....

THANKS VERY MUCH
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
With the rapid rise in mobile usage, mobile devices are here to stay and have become an integral part of doing business. Here are 9 great apps for your BYOD environment.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Video by: Mark
This lesson goes over how to construct ordered and unordered lists and how to create hyperlinks.

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now