5.5 set-up Q and error with test message

Posted on 2001-08-07
Medium Priority
Last Modified: 2008-03-06
OK, I'm not an Exchange guru...

Here's the deal, during install, I an required to enter an Organization name and a Server name, if I create these with my domain name, and then create a test user, the users default email address is "test@domain.domain.com".  If I Edit the email address of this test account to just, "test@domain.com" and send a message, I get this error returned to the sending party;

The original message was received at Tue, 7 Aug 2001 16:37:01 -0700 (PDT)
from mgfranz2.xx.xx.net [64.38.xx.xxx]

   ----- The following addresses had permanent fatal errors -----
    (reason: 550 5.7.1 Unable to relay for test@domain.com)

   ----- Transcript of session follows -----
... while talking to mgfranz.xx.xx.net.:
>>> RCPT To:<test@domain.com>
<<< 550 5.7.1 Unable to relay for test@domain.com
550 5.1.1 <test@domain.com>... User unknown

Of course my domain name is not "domain", I only replaced this for this question.  The line, "while talking to mgfranz.xx.xx.net" is the DNS entry of my server IP, the DNS also has my domain.com entry in it.  The DNS is hosted by my ISP as is the MX server.  Does my domain.com need to be before the "mgfranz.xx.xx.net" entry for mail processing?

Any ideas why the address is "test@domain.domain.com" by default?
Question by:mgfranz
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Expert Comment

ID: 6363819
mgfranz: Your message is a bit confusing but I think I got it. What happens if you leave the default mail address as test@domain.domain.com and send a message to test at that address?

Lets use Org for your organization name, Site for your site name, Serv for your Exchange server name, and Edom for your email domain name (i.e. @Edom.com). I would like to see the firat paragraph of your message again using these substitutions.

I am presuming that when you say "the users default email address" you are referring to the default SMTP address. If this is accurate, if you use Administrator and click on the Configuration object on the left side under your site name then double click on Site Addressing on the right side you should see Site Addressing Properties. Click the Site Addressing tab and tell me what you see on the SMTP line using the substitutions above.

Maybe then things will be a little clearer to me. I'll go back through the installation dialog as it has been a while and see what I can see there that may help.

LVL 18

Author Comment

ID: 6364706
Here is the error I received when I tried to send with the default test address;

----- The following addresses had permanent fatal errors -----
    (reason: 550 Host unknown)

   ----- Transcript of session follows -----
550 5.1.2 <test@mgfic.mgfic.com>... Host unknown (Name server: mgfic.mgfic.com: host not found)

There is no "Site Addressing" or "Site Addressing Properties" items to click on, I don't understand this, "Lets use Org for your organization name, Site for your site name, Serv for your Exchange server name,
and Edom for your email domain name (i.e. @Edom.com)."

The only configuration in the install is the Org and Server name, everything else is pulled from Active Directory.

Expert Comment

ID: 6364757
Sorry, but I failed to realize that your original question did not indicate that you are using Echange 2000 and AD. I am still on Exchange 5.5 and have no knowledge as yet of the 2000 version. I will obviously be of little or no help to you.

My apologies for responding.      Piercenie
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.


Expert Comment

ID: 6365182
the reason it does this, is beacuse the majoiry of companies that use this have multiple sites.
these are usually designed somethinhg like this
billg@microsoft.com                         is really
the reason is so that each site can have a mail server etc.
The way to change this is to open the management console.
START  >  PROGRAMS  >   EXCHANGE  >  then then manager program
Now somewhere in there there is the option to change the email address template for smtp/internet email

There is a folder call Recipients, under that is another folder call Recipients Policies, then right mouse click under Defaults Policy. Here you will find SMTP.
change this to   123.com  or whatever your domain name is.
It will then ask you if you would like to update all current addresses in the system.
Say yes.
It will then run a background process and alter these for you, this could take anywhere between,
30 seconds and several hours depending upon how many users you have.  Id say 100 users should take no more that 10 mins.
Hope this helps
LVL 18

Author Comment

ID: 6365437
pc-tony, ok, I changes the policies to my domainname.com, and ran another test message;

----- The following addresses had permanent fatal errors -----
    (reason: 550 5.7.1 Unable to relay for mgfranz@mgfic.com)

   ----- Transcript of session follows -----
... while talking to mgfranz.dsl.pe.net.:
>>> RCPT To:<mgfranz@mgfic.com>
<<< 550 5.7.1 Unable to relay for mgfranz@mgfic.com
550 5.1.1 <mgfranz@mgfic.com>... User unknown

I am an administrative user on the mail server.  What the heck is this "Unable to Relay" error?

Expert Comment

ID: 6365675
it means that the server doesnt recognise the domain your sending from .. and it thinks you are trying to spam it.
So it is denying you...
Im just popping out now, and will take a proper look later ...
If you can give me remote acces to your PC i can show you how to configure thi spoperly if you like....

EMail me   tony@pc-tony.com  and ill help how i can.

Expert Comment

ID: 6365932
How are you sending the mail ??
outlook i guess, not using telnet or something are you ?


In the Exchnage Admin tool
On the left-hand pane select

Configuration  >
Connections  >
Now select internet email on the right  >
double click it > 
go to the routing tab  >
ensure that you have selected re-reoute incoming mail
then make sure that your domain name is listed below, and is set to something liek this (this is my setup at home)

pc-tony.com              <inbound>

if this is not set like this then go to add >
type in your domain name like   pc-tony.com
then make sure you select "should be accepted as inbound"
save all settings. restart the mail service

net stop "Microsoft Exchange Internet Mail Service"
net start "Microsoft Exchange Internet Mail Service"

from a dos window will do it.
or in the service control panel.

usual email address
LVL 18

Author Comment

ID: 6366716
I was talking with a fellow IT guru today, and we were doing some basic troubleshooting, we think the MX table is not configured correctly some how, try doing a nslookup on mgfic.com and you will see what I mean...
LVL 27

Expert Comment

by:Asta Cu
ID: 6931766
Hopefully you've already been helped with this question, but thought you'd appreciate knowing this.

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LVL 44

Expert Comment

ID: 7281513
Hello mgfranz

this question is open for more then 2 months
time to clean up
if not stated otherwise

my recom will be
-PAQ and refund
-this will be finalized by an EE Moderator
-with no further update (21.09.2002)


posted by ToolzEE v1.0

Accepted Solution

Jgould earned 0 total points
ID: 7297168
Question has been closed as per recommendation

JGould-EE Moderator

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