Solved

Sound Problem

Posted on 2001-08-08
4
119 Views
Last Modified: 2010-04-13
When I am trying to play an MP3 via Real Jukebox - I am getting an error message "Can not open the audio device.  Another application may be using it."  But I don't think there's anything else using sound.  Some sound is working through my speakers in that if I make a modem call - you can hear the modems handshaking through the external speakers.  Help please.
0
Comment
Question by:mmedwid
  • 3
4 Comments
 
LVL 44

Accepted Solution

by:
CrazyOne earned 100 total points
Comment Utility
0
 
LVL 44

Expert Comment

by:CrazyOne
Comment Utility
Why do I receive the error message "Cannot Open Audio Device" when starting RealJukebox 2.0 and earlier versions?
RealJukebox 2.0 and earlier use the sound card to record and playback media files. If the sound card is in use by another program, or if RealJukebox cannot detect the sound card, the following message will appear:

"Cannot Open Audio Device. Another application may be using it."

To correct this problem, do one or more of the following:

Solution 1
Close unnecessary programs.

Use the following directions to close all unnecessary programs in the "Close Programs" list, then try running RealJukebox.

1. On the keyboard, hold down CTRL and ALT keys, and press the DEL key once.
2. In the Close Programs dialog box, select the first program in the list and click the End Task button.
3. Once the dialog box disappears, press CTRL+ALT+DEL again.
4. Keep repeating steps 1-3 until all entries except Explorer are gone.
5. Start RealJukebox.

Note: Do not "End Task" on the Explorer or SysTray items.

Solution 2
Restart Windows.

1. Exit all programs.
2. Click the Start button, choose Shut Down, and then Restart the Computer.

After Windows has restarted, start RealJukebox before any other programs.

Solution 3
Enable the full-duplex feature on the sound card.

In order to use the "Playback while Record" feature in RealJukebox, you must enable the full-duplex feature your sound card.

To enable full-duplex operation on your sound card, do the following:

1. Click the Start button, choose Settings, and then Control Panel.
2. Double-click the System icon.
3. Click the Device Manager tab.
4. Click the plus (+) sign next to the "Sound, video and game controllers" category.
5. Find the entry under the "Sound, video and game controllers" category for your sound card.
6. Select your sound card and click Properties.
7. Select the Settings tab.
8. Look for a check box that is labeled "Allow Full-Duplex operation" and select it. If the check box is labeled "Disable Full-Duplex operation", deselect it.
9. Click OK.
10. Restart Windows.

If you cannot locate the full-duplex option, or you need further assistance configuring your sound card, please contact the manufacturer of your sound card or computer system.

You may also receive errors when playing a mono formatted file while simultaneously recording a track in Analog recording mode. Analog recording mode requires more system resources. To prevent errors while recording in Analog mode, please do not play files while recording.

Solution 4
Update the sound card driver.

A sound card driver is a small piece of software that allows the computer to communicate with, and control, the sound card inside the computer. Most soundcard manufacturers typically release a new driver several times a year. Downloading and installing a new driver for your sound card can enhance the performance of your sound card and eliminate driver corruption or software incompatibilities.

Sound card driver updates are usually available free from the manufacturer's web site. Please refer to your sound card or computer manuals for further contact information. We also recommend that you refer to the technical support contact provided by the sound card manufacturer for more detailed download and install instructions.

If you continue to have audio device problems after performing these steps, please contact RealNetworks Technical Support.


Thank you for contacting RealNetworks Support.
0
 
LVL 1

Author Comment

by:mmedwid
Comment Utility
Just needed to load the Dell multimedia audio driver.  Thanks.
0
 
LVL 44

Expert Comment

by:CrazyOne
Comment Utility
Your welcome. :>)
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Join & Write a Comment

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
In this article, you will read about the trends across the human resources departments for the upcoming year. Some of them include improving employee experience, adopting new technologies, using HR software to its full extent, and integrating artifi…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now