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3Com HomeConnect ADSL modem problem

I have just moved my computer to a different ADSL outlet in my home. The modem connects to the internet quite well just like it always did. But whenever I connect the line from "Phone" on the POTS filter to "Line" on the fax modem card, I lose the Internet connection and the ADSL status light goes red. Unplugging the "Line" connection restores the ADSL connection in about 10 - 15 seconds.

There does not seem to be any mention of this kind of problem on any of the support forums. Any suggestions?

Otta

Is this question somehow related to the question at:
https://www.experts-exchange.com/jsp/qShow.jsp?ta=modems&qid=20163102
which has a very-similar 'SUBJECT' line?

If not, why not call your local ADSL provider,
and make "earn" the monthly fees that you pay to them?

ASKER CERTIFIED SOLUTION

Don Thomson

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sorgie

I found it much easier to buy a two outlet adapter for my wall plug. I run one line direct to my dsl modem and I installed the filter on the other and connected to my modem.

Don Thomson

The Filter method is an alternative way to the POTS Splitter. It works as long as you remember to use a filter at each phone/fax/modem (not ADSL) device. The ADSL may work with multiple branches to allow moving it, however this is not recommended as it can change the capacitance of the line and may cause reduced speed.