Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Ctrl Alt Delete does not function when using remote control on SMS V2

Posted on 2001-08-09
7
Medium Priority
?
835 Views
Last Modified: 2013-12-28
We are currently rolling out SMS V2.

All previous stations were equiped with SMS V1.2 .

We do a deinstall V1.2 and an install 2.0 .

Now we have the problem that the remote control program does not sent the ctrl-alt-delete sequence to the client.

In technet you find an article about the kbstuff.sys file.
But we use the most recent version of this file ...

If we copy the kbstuff.sys file from an old V1.2 client to the V2.0 client the ctrl-alt-delete works, the keyboard works but the mouse can not be used.

Anybody any ideas, experience ...

Thanks,

We will roll-out towards 3000 clients over the next weeks.

Patrick Mertens
0
Comment
Question by:u450192
7 Comments
 
LVL 9

Expert Comment

by:dlb6597
ID: 6368151
I assume you are talking about the "gold key" not sending CTRL-ALT-DEL?  We had the same issues, after a second reboot, the gold key started working (with the newer KBSTUFF.sys
0
 

Author Comment

by:u450192
ID: 6368303
We use the kbstuff.sys V3.51 ...

The newer file we found is V4.0 but does not work even after reboot ...

Do you know of any more recent version ???

0
 
LVL 4

Expert Comment

by:darrenburke
ID: 6368573
What SP are you running on SMS.  Mouse movement does not work with Windows 2000 unless you have SP2 or higher (SP3 recommended).  
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:u450192
ID: 6371464
We are running NT4 service pack 3 and NT4 service 6 on our workstations.

Our Primary Site Server is on Windows 2000.

The secondary site servers are on NT 4 service pack 3.

SMS V2 has service pack 3.
0
 

Accepted Solution

by:
butlermi_11 earned 800 total points
ID: 6381603
When you are having a problem with the gold key in SMS Remote Tools update the kbstuff.sys, make sure that rchelp.sys for Windows NT 4.0 systems is also updated.
Change the registry setting for Windows NT and Win2k to HKEY_Local_Machine\Software\Microsoft\SMS\Client\Client Components\Remote Control\Installation Properties\Pending Command = REG_DWORD = 1. Stop the SMS Client Service and the restart the SMS Client Service.  Allow the system to go through its natural polling cycle for 23 hours.
0
 
LVL 1

Expert Comment

by:Moondancer
ID: 6401056
This question was LOCKED with a PROPOSED ANSWER and awaits your decision today.
If the Proposed Answer helped you, please accept it and award that expert.  If it did not
help you, please reject it and add comments as to status and what else is needed.

If you wish to award multiple experts, just comment here with detail.

Your response in finalizing open questions is appreciated.

Moondancer
Community Support Moderator @ Experts Exchange
0
 

Expert Comment

by:SpideyMod
ID: 8277381
Force Accepted

SpideyMod
Community Support Moderator @Experts Exchange
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

972 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question