Sound suddenly stops working on W2K laptop

I just bought a new Toshiba laptop (Satellite 1805-s253) running Windows 2000 Server.  After installing everything it all worked fine.  Now recently the sound stopped working.  I get absolutely no output at all either through the speakers or when I plug in a headphone jack.  Some of the things I checked:

1.  All volume controls seem to be fine.  Nothing is muted anywhere on the system that I can see.

2.  I reinstalled the sound driver which I grabbed from the Toshiba website so that shouldn't be the issue.  

3.  I have Service Pack 2 installed and I am up to date with everything on the Windows Update site.

I can't think of anything that I did between now and when the sound stopped working.  I did add memory but for the life of me can't figure out how that would affect the system sound.  

I've tried searching here and deja.com and can't turn anything up.  
jpb123Asked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
MoondancerConnect With a Mentor Commented:
Thanks, all.  I have refunded your points and am moving this to our PAQ as a zero point question.

Moondancer
Community Support Moderator @ Experts Exchange
0
 
darrenburkeCommented:
assumings that you do have the correct drivers I would guess that you have a hardware problem.  Maybe check with Toshiba to see if they have diagnostic software to test your laptop.
0
 
jpb123Author Commented:
If it had never worked or if my laptop was older I would tend to agree with you.  However, the fact that it did work initially as well as that the laptop is brand-new leads me to believe it is software-related.
0
Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

 
darrenburkeCommented:
uninstall the driver, reboot and install it again.
0
 
kahleanCommented:
a check on the device manager, is ther any device that has an exclamination mark. Also check out the soundcard properties if it exist in all h/w profile.

Regards  
0
 
SysExpertCommented:
Talk to toshiba !!
You paid the money, now get the support.

It is possible that it died shortly after you started using it.

Also check there knowledge base, it may also be helpful !

Good luck !

0
 
Kyle SchroederEndpoint EngineerCommented:
Have you tried updating the BIOS from http://pcsupport.toshiba.com ?  There is a BIOS 1.70 and 1.80 from 8-1-2001, the version depends on the sub-model you are using (5585 or 5586).  Also, why are you running 2000 server on a laptop?  The majority of vendors will not support 2000 server on a consumer-class system like the Satellite series.  Also, are the sound drivers you installed the ones from this link: http://cdgenp01.csd.toshiba.com/content/support/downloads/s180snd2.exe ?

I suspect that 2000 Server is the problem, its a bit of a different animal compared to 2000 Pro.

-d
0
 
GUEENCommented:
Try booting your laptop into safemode and checking to see if there are duplicate multimedia files - remove all and reinstall after reboot.

MS TID - make sure you have SP2 installed:
http://support.microsoft.com/support/kb/articles/Q259/1/69.ASP

Also as suggested above it would be wise to consult Toshiba technical support.
0
 
GUEENCommented:
OOPs just saw the SP2 - sorry!
0
 
jpb123Author Commented:
OMG, the problem just got fixed.  There is a very non-descript volume dial on the left side of the laptop.  The cleaning lady must have bumped the laptop and when I came back this afternoon the thing was working.  Sure enough, I found the dial and the problem is fixed.  Don't I feel dumb!!!
0
 
GUEENCommented:
Well glad that you got your problem solved! Just post a 0 point link to this question at Community Support and request a refund of points.
0
All Courses

From novice to tech pro — start learning today.