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Sound suddenly stops working on W2K laptop

Posted on 2001-08-09
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Last Modified: 2010-04-13
I just bought a new Toshiba laptop (Satellite 1805-s253) running Windows 2000 Server.  After installing everything it all worked fine.  Now recently the sound stopped working.  I get absolutely no output at all either through the speakers or when I plug in a headphone jack.  Some of the things I checked:

1.  All volume controls seem to be fine.  Nothing is muted anywhere on the system that I can see.

2.  I reinstalled the sound driver which I grabbed from the Toshiba website so that shouldn't be the issue.  

3.  I have Service Pack 2 installed and I am up to date with everything on the Windows Update site.

I can't think of anything that I did between now and when the sound stopped working.  I did add memory but for the life of me can't figure out how that would affect the system sound.  

I've tried searching here and deja.com and can't turn anything up.  
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Question by:jpb123
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Expert Comment

by:darrenburke
ID: 6370981
assumings that you do have the correct drivers I would guess that you have a hardware problem.  Maybe check with Toshiba to see if they have diagnostic software to test your laptop.
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Author Comment

by:jpb123
ID: 6371001
If it had never worked or if my laptop was older I would tend to agree with you.  However, the fact that it did work initially as well as that the laptop is brand-new leads me to believe it is software-related.
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by:darrenburke
ID: 6371011
uninstall the driver, reboot and install it again.
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by:kahlean
ID: 6371508
a check on the device manager, is ther any device that has an exclamination mark. Also check out the soundcard properties if it exist in all h/w profile.

Regards  
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Expert Comment

by:SysExpert
ID: 6372490
Talk to toshiba !!
You paid the money, now get the support.

It is possible that it died shortly after you started using it.

Also check there knowledge base, it may also be helpful !

Good luck !

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Expert Comment

by:Kyle Schroeder
ID: 6373404
Have you tried updating the BIOS from http://pcsupport.toshiba.com ?  There is a BIOS 1.70 and 1.80 from 8-1-2001, the version depends on the sub-model you are using (5585 or 5586).  Also, why are you running 2000 server on a laptop?  The majority of vendors will not support 2000 server on a consumer-class system like the Satellite series.  Also, are the sound drivers you installed the ones from this link: http://cdgenp01.csd.toshiba.com/content/support/downloads/s180snd2.exe ?

I suspect that 2000 Server is the problem, its a bit of a different animal compared to 2000 Pro.

-d
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Expert Comment

by:GUEEN
ID: 6375335
Try booting your laptop into safemode and checking to see if there are duplicate multimedia files - remove all and reinstall after reboot.

MS TID - make sure you have SP2 installed:
http://support.microsoft.com/support/kb/articles/Q259/1/69.ASP

Also as suggested above it would be wise to consult Toshiba technical support.
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Expert Comment

by:GUEEN
ID: 6375337
OOPs just saw the SP2 - sorry!
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Author Comment

by:jpb123
ID: 6462358
OMG, the problem just got fixed.  There is a very non-descript volume dial on the left side of the laptop.  The cleaning lady must have bumped the laptop and when I came back this afternoon the thing was working.  Sure enough, I found the dial and the problem is fixed.  Don't I feel dumb!!!
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by:GUEEN
ID: 6462373
Well glad that you got your problem solved! Just post a 0 point link to this question at Community Support and request a refund of points.
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Moondancer earned 0 total points
ID: 6471921
Thanks, all.  I have refunded your points and am moving this to our PAQ as a zero point question.

Moondancer
Community Support Moderator @ Experts Exchange
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