Solved

Sound suddenly stops working on W2K laptop

Posted on 2001-08-09
11
139 Views
Last Modified: 2010-04-13
I just bought a new Toshiba laptop (Satellite 1805-s253) running Windows 2000 Server.  After installing everything it all worked fine.  Now recently the sound stopped working.  I get absolutely no output at all either through the speakers or when I plug in a headphone jack.  Some of the things I checked:

1.  All volume controls seem to be fine.  Nothing is muted anywhere on the system that I can see.

2.  I reinstalled the sound driver which I grabbed from the Toshiba website so that shouldn't be the issue.  

3.  I have Service Pack 2 installed and I am up to date with everything on the Windows Update site.

I can't think of anything that I did between now and when the sound stopped working.  I did add memory but for the life of me can't figure out how that would affect the system sound.  

I've tried searching here and deja.com and can't turn anything up.  
0
Comment
Question by:jpb123
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +4
11 Comments
 
LVL 4

Expert Comment

by:darrenburke
ID: 6370981
assumings that you do have the correct drivers I would guess that you have a hardware problem.  Maybe check with Toshiba to see if they have diagnostic software to test your laptop.
0
 

Author Comment

by:jpb123
ID: 6371001
If it had never worked or if my laptop was older I would tend to agree with you.  However, the fact that it did work initially as well as that the laptop is brand-new leads me to believe it is software-related.
0
 
LVL 4

Expert Comment

by:darrenburke
ID: 6371011
uninstall the driver, reboot and install it again.
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 
LVL 6

Expert Comment

by:kahlean
ID: 6371508
a check on the device manager, is ther any device that has an exclamination mark. Also check out the soundcard properties if it exist in all h/w profile.

Regards  
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 6372490
Talk to toshiba !!
You paid the money, now get the support.

It is possible that it died shortly after you started using it.

Also check there knowledge base, it may also be helpful !

Good luck !

0
 
LVL 16

Expert Comment

by:Kyle Schroeder
ID: 6373404
Have you tried updating the BIOS from http://pcsupport.toshiba.com ?  There is a BIOS 1.70 and 1.80 from 8-1-2001, the version depends on the sub-model you are using (5585 or 5586).  Also, why are you running 2000 server on a laptop?  The majority of vendors will not support 2000 server on a consumer-class system like the Satellite series.  Also, are the sound drivers you installed the ones from this link: http://cdgenp01.csd.toshiba.com/content/support/downloads/s180snd2.exe ?

I suspect that 2000 Server is the problem, its a bit of a different animal compared to 2000 Pro.

-d
0
 
LVL 16

Expert Comment

by:GUEEN
ID: 6375335
Try booting your laptop into safemode and checking to see if there are duplicate multimedia files - remove all and reinstall after reboot.

MS TID - make sure you have SP2 installed:
http://support.microsoft.com/support/kb/articles/Q259/1/69.ASP

Also as suggested above it would be wise to consult Toshiba technical support.
0
 
LVL 16

Expert Comment

by:GUEEN
ID: 6375337
OOPs just saw the SP2 - sorry!
0
 

Author Comment

by:jpb123
ID: 6462358
OMG, the problem just got fixed.  There is a very non-descript volume dial on the left side of the laptop.  The cleaning lady must have bumped the laptop and when I came back this afternoon the thing was working.  Sure enough, I found the dial and the problem is fixed.  Don't I feel dumb!!!
0
 
LVL 16

Expert Comment

by:GUEEN
ID: 6462373
Well glad that you got your problem solved! Just post a 0 point link to this question at Community Support and request a refund of points.
0
 
LVL 1

Accepted Solution

by:
Moondancer earned 0 total points
ID: 6471921
Thanks, all.  I have refunded your points and am moving this to our PAQ as a zero point question.

Moondancer
Community Support Moderator @ Experts Exchange
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Auditing domain password hashes is a commonly overlooked but critical requirement to ensuring secure passwords practices are followed. Methods exist to extract hashes directly for a live domain however this article describes a process to extract u…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question