• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 365
  • Last Modified:

Earthlink/Covad dropping connection and freezing computer

I have Earthlink/Covad DSL and it has been virtually flawless since I got it in Oct 2000.  In the past two weeks however, I noticed that my computer will all of the sudden freeze up and a minute or so later I am prompted to re-connect since it says my connection was terminated.  When I try to reconnect, it says that the computer I was trying to connect to is busy and to try again later.  The computer is still frozen and I am forced to re-boot it.  I called Earthlink and they suggested I uninstall Zone Alarm.  I did so and I had the connect terminate on me again today.  The Earthlink rep said if it keeps happening to re-install my operating system!  That seems a little extreme.  Anyone have any other ideas?  I am running a Pentium III 933 with 384 mb ram.  I have a Speedstream DSL modem and it never loses sync.  Seems to me that this is an issue with Earthlink, but they tell me it is a software issue on my end.  By the way, I am using the latest version of RASPPPOE to connect.  Please help!
0
Brergo
Asked:
Brergo
  • 5
  • 5
1 Solution
 
jlausterCommented:
What OS are you running? How many items do you show in your taskbar (Lower right of desktop)?

If Win98, click:

<Start,Run>

Type in msconfig and click OK.

Under the Startup tab, uncheck all but Systray. Reboot.

See if the problem still occurs. If not, go back to msconfig and add items one at a time until the culprit is found.
0
 
BrergoAuthor Commented:
I am runnning Windows ME.  I think I actually may have found the problem.  I had recently installed a PCI device called Dazzle for creating/editing video.  I removed the device and uninstalled the software and drivers and so far no more disconnects.  Will keep you posted.
0
 
jlausterCommented:
Sounds promising! Was this one of the programs listed in msconfig?
0
Cloud Class® Course: Microsoft Office 2010

This course will introduce you to the interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn about the features that are shared between all products in the Office suite, as well as the new features that are product specific.

 
BrergoAuthor Commented:
I am runnning Windows ME.  I think I actually may have found the problem.  I had recently installed a PCI device called Dazzle for creating/editing video.  I removed the device and uninstalled the software and drivers and so far no more disconnects.  Will keep you posted.
0
 
BrergoAuthor Commented:
Oops.  Didn't mean to re-post the same comment.  Note sure if one was listed in msconfig or not.  I didn't check prior to removing it.
0
 
jlausterCommented:
OK. Leave this open a couple more days to verify that the problem is gone. If you find that you've solved the problem, I would suggest that you post a zero point question in Community Support and ask that the points be returned and the question PAQ'd, rather than just deleting it. That way others with the same problem will still be able to use this information and maybe be able to solve their problem as well. Sounds like you have probably found the culprit program. Great!

John
0
 
jlausterCommented:
Brergo,

Still running stable with no disconnects?
0
 
BrergoAuthor Commented:
Ok, I posted the 0 point question and the system still seems stable.  Its too bad though, because I was really looking forward to using Dazzle.
0
 
kodiakbearCommented:
Reduced the points to 0 so Brergo can PAQ
0
 
BrergoAuthor Commented:
Thanks jlauster
0
 
jlausterCommented:
You're welcome!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: Certified Penetration Testing

This CPTE Certified Penetration Testing Engineer course covers everything you need to know about becoming a Certified Penetration Testing Engineer. Career Path: Professional roles include Ethical Hackers, Security Consultants, System Administrators, and Chief Security Officers.

  • 5
  • 5
Tackle projects and never again get stuck behind a technical roadblock.
Join Now