Solved

Earthlink/Covad dropping connection and freezing computer

Posted on 2001-08-10
12
259 Views
Last Modified: 2010-03-17
I have Earthlink/Covad DSL and it has been virtually flawless since I got it in Oct 2000.  In the past two weeks however, I noticed that my computer will all of the sudden freeze up and a minute or so later I am prompted to re-connect since it says my connection was terminated.  When I try to reconnect, it says that the computer I was trying to connect to is busy and to try again later.  The computer is still frozen and I am forced to re-boot it.  I called Earthlink and they suggested I uninstall Zone Alarm.  I did so and I had the connect terminate on me again today.  The Earthlink rep said if it keeps happening to re-install my operating system!  That seems a little extreme.  Anyone have any other ideas?  I am running a Pentium III 933 with 384 mb ram.  I have a Speedstream DSL modem and it never loses sync.  Seems to me that this is an issue with Earthlink, but they tell me it is a software issue on my end.  By the way, I am using the latest version of RASPPPOE to connect.  Please help!
0
Comment
Question by:Brergo
  • 5
  • 5
12 Comments
 
LVL 7

Expert Comment

by:jlauster
Comment Utility
What OS are you running? How many items do you show in your taskbar (Lower right of desktop)?

If Win98, click:

<Start,Run>

Type in msconfig and click OK.

Under the Startup tab, uncheck all but Systray. Reboot.

See if the problem still occurs. If not, go back to msconfig and add items one at a time until the culprit is found.
0
 

Author Comment

by:Brergo
Comment Utility
I am runnning Windows ME.  I think I actually may have found the problem.  I had recently installed a PCI device called Dazzle for creating/editing video.  I removed the device and uninstalled the software and drivers and so far no more disconnects.  Will keep you posted.
0
 
LVL 7

Expert Comment

by:jlauster
Comment Utility
Sounds promising! Was this one of the programs listed in msconfig?
0
 

Author Comment

by:Brergo
Comment Utility
I am runnning Windows ME.  I think I actually may have found the problem.  I had recently installed a PCI device called Dazzle for creating/editing video.  I removed the device and uninstalled the software and drivers and so far no more disconnects.  Will keep you posted.
0
 

Author Comment

by:Brergo
Comment Utility
Oops.  Didn't mean to re-post the same comment.  Note sure if one was listed in msconfig or not.  I didn't check prior to removing it.
0
Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

 
LVL 7

Accepted Solution

by:
jlauster earned 0 total points
Comment Utility
OK. Leave this open a couple more days to verify that the problem is gone. If you find that you've solved the problem, I would suggest that you post a zero point question in Community Support and ask that the points be returned and the question PAQ'd, rather than just deleting it. That way others with the same problem will still be able to use this information and maybe be able to solve their problem as well. Sounds like you have probably found the culprit program. Great!

John
0
 
LVL 7

Expert Comment

by:jlauster
Comment Utility
Brergo,

Still running stable with no disconnects?
0
 

Author Comment

by:Brergo
Comment Utility
Ok, I posted the 0 point question and the system still seems stable.  Its too bad though, because I was really looking forward to using Dazzle.
0
 
LVL 1

Expert Comment

by:kodiakbear
Comment Utility
Reduced the points to 0 so Brergo can PAQ
0
 

Author Comment

by:Brergo
Comment Utility
Thanks jlauster
0
 
LVL 7

Expert Comment

by:jlauster
Comment Utility
You're welcome!
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
RJ45 Crimping 6 44
SMS via Broadband dongle 5 73
Bridge on Technicolor tg589 4 184
light is orange ?? on range extender netgear 20 2,005
Cable Modem Provisioning from DPoE compliant server  This Article is to support CMTS administrators to provide an overview of DOCSIS compliance configuration file, and to provision a cable modem located at customer place from a Back office serve…
Sometimes you have to pull out old tricks to get a new firewall to work… While we were installing a new Sonicwall at a customers site we found that sites they were able to visit before were not working.  It seemed random and we could not understa…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now