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Earthlink/Covad dropping connection and freezing computer

Posted on 2001-08-10
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Last Modified: 2010-03-17
I have Earthlink/Covad DSL and it has been virtually flawless since I got it in Oct 2000.  In the past two weeks however, I noticed that my computer will all of the sudden freeze up and a minute or so later I am prompted to re-connect since it says my connection was terminated.  When I try to reconnect, it says that the computer I was trying to connect to is busy and to try again later.  The computer is still frozen and I am forced to re-boot it.  I called Earthlink and they suggested I uninstall Zone Alarm.  I did so and I had the connect terminate on me again today.  The Earthlink rep said if it keeps happening to re-install my operating system!  That seems a little extreme.  Anyone have any other ideas?  I am running a Pentium III 933 with 384 mb ram.  I have a Speedstream DSL modem and it never loses sync.  Seems to me that this is an issue with Earthlink, but they tell me it is a software issue on my end.  By the way, I am using the latest version of RASPPPOE to connect.  Please help!
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Question by:Brergo
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12 Comments
 
LVL 7

Expert Comment

by:jlauster
ID: 6374850
What OS are you running? How many items do you show in your taskbar (Lower right of desktop)?

If Win98, click:

<Start,Run>

Type in msconfig and click OK.

Under the Startup tab, uncheck all but Systray. Reboot.

See if the problem still occurs. If not, go back to msconfig and add items one at a time until the culprit is found.
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Author Comment

by:Brergo
ID: 6376223
I am runnning Windows ME.  I think I actually may have found the problem.  I had recently installed a PCI device called Dazzle for creating/editing video.  I removed the device and uninstalled the software and drivers and so far no more disconnects.  Will keep you posted.
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LVL 7

Expert Comment

by:jlauster
ID: 6376233
Sounds promising! Was this one of the programs listed in msconfig?
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Author Comment

by:Brergo
ID: 6376241
I am runnning Windows ME.  I think I actually may have found the problem.  I had recently installed a PCI device called Dazzle for creating/editing video.  I removed the device and uninstalled the software and drivers and so far no more disconnects.  Will keep you posted.
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Author Comment

by:Brergo
ID: 6376245
Oops.  Didn't mean to re-post the same comment.  Note sure if one was listed in msconfig or not.  I didn't check prior to removing it.
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LVL 7

Accepted Solution

by:
jlauster earned 0 total points
ID: 6376252
OK. Leave this open a couple more days to verify that the problem is gone. If you find that you've solved the problem, I would suggest that you post a zero point question in Community Support and ask that the points be returned and the question PAQ'd, rather than just deleting it. That way others with the same problem will still be able to use this information and maybe be able to solve their problem as well. Sounds like you have probably found the culprit program. Great!

John
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LVL 7

Expert Comment

by:jlauster
ID: 6382487
Brergo,

Still running stable with no disconnects?
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Author Comment

by:Brergo
ID: 6384010
Ok, I posted the 0 point question and the system still seems stable.  Its too bad though, because I was really looking forward to using Dazzle.
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LVL 1

Expert Comment

by:kodiakbear
ID: 6384797
Reduced the points to 0 so Brergo can PAQ
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Author Comment

by:Brergo
ID: 6385316
Thanks jlauster
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LVL 7

Expert Comment

by:jlauster
ID: 6385755
You're welcome!
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