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Error 2213 in Access 2002

Posted on 2001-08-12
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Last Modified: 2010-04-20
I've just upgraded an application for of my clients from Access 97 to Access 2002. Now when they try to print or preview reports, several workstations are getting "error 2213 - There was a problem retrieving printer information for this object. The object may have been sent to a printer that is unavailable.@@@1@@1."  All reports are set up to print to the default printer and each of these work stations supposedly has a default printer. I don't know if the client upgraded from Office 97 to Office XP or if they did a fresh install of Office XP. Any ideas?
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Question by:rmk
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10 Comments
 
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Expert Comment

by:MacRena
ID: 6378412
rmk,

This is all I could find on this error:
************************************************
http://support.microsoft.com/support/kb/articles/Q282/3/85.ASP

KB Article ID: Q282385

ACC2002: Cannot Modify Reports If Adobe PDFWriter Is the Default Printer

The information in this article applies to:
Microsoft Access 2002

SYMPTOMS
When you run Microsoft Access on a computer that is running Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98, you receive the following error message when you try to print or modify a report:

There was a problem retrieving printer information for this object. The object may have been sent to a printer that is unavailable.

CAUSE
The Adobe Acrobat PDFWriter printer driver is set as the system's default printer. On Microsoft Me-based and Microsoft Windows 98-based computers, the Adobe Acrobat PDFWriter printer driver does not communicate correctly with Microsoft Access when it is set as the default printer.

RESOLUTION
Set another printer driver as the default printer, and then manually select the Adobe PDFWriter printer after you create a report. ... (yada, yada, yada...)

**************************************************

HTH,
Mac
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LVL 15

Expert Comment

by:lyonst
ID: 6379227
Also..

When you try to preview or print a report in Microsoft Access, you may see the following error message:

There was a problem retrieving printer information for the <PrinterName> on <PortName>. The object may have been sent to a printer that is unavailable.

http://support.microsoft.com/support/kb/articles/Q222/6/38.ASP

Cheers,

T.
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Accepted Solution

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MacRena earned 800 total points
ID: 6660536
It's not nice to ignore people who try to help you.
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U.S. Department of Agriculture and Acronis Access

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Expert Comment

by:amp072397
ID: 6783957
rmk:

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thanks!
amp
community support moderator

2/5
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Expert Comment

by:lyonst
ID: 6783993
Cheers amp.

Good work.
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Expert Comment

by:MacRena
ID: 6784019

thank you, amp.  we appreciate your time!
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Expert Comment

by:amp072397
ID: 6784029
:) And we appreciate yours!!
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Author Comment

by:rmk
ID: 6784279
my apologies.
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Expert Comment

by:lyonst
ID: 6784395
No points ????
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Expert Comment

by:MacRena
ID: 6784422

Here ya go, lyonst, I'll split 'em with ya.

http://www.experts-exchange.com/jsp/qShow.jsp?ta=msaccess&qid=20264078

Mac
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