Error 2213 in Access 2002

I've just upgraded an application for of my clients from Access 97 to Access 2002. Now when they try to print or preview reports, several workstations are getting "error 2213 - There was a problem retrieving printer information for this object. The object may have been sent to a printer that is unavailable.@@@1@@1."  All reports are set up to print to the default printer and each of these work stations supposedly has a default printer. I don't know if the client upgraded from Office 97 to Office XP or if they did a fresh install of Office XP. Any ideas?
rmkAsked:
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MacRenaConnect With a Mentor Commented:
It's not nice to ignore people who try to help you.
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MacRenaCommented:
rmk,

This is all I could find on this error:
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http://support.microsoft.com/support/kb/articles/Q282/3/85.ASP

KB Article ID: Q282385

ACC2002: Cannot Modify Reports If Adobe PDFWriter Is the Default Printer

The information in this article applies to:
Microsoft Access 2002

SYMPTOMS
When you run Microsoft Access on a computer that is running Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98, you receive the following error message when you try to print or modify a report:

There was a problem retrieving printer information for this object. The object may have been sent to a printer that is unavailable.

CAUSE
The Adobe Acrobat PDFWriter printer driver is set as the system's default printer. On Microsoft Me-based and Microsoft Windows 98-based computers, the Adobe Acrobat PDFWriter printer driver does not communicate correctly with Microsoft Access when it is set as the default printer.

RESOLUTION
Set another printer driver as the default printer, and then manually select the Adobe PDFWriter printer after you create a report. ... (yada, yada, yada...)

**************************************************

HTH,
Mac
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lyonstCommented:
Also..

When you try to preview or print a report in Microsoft Access, you may see the following error message:

There was a problem retrieving printer information for the <PrinterName> on <PortName>. The object may have been sent to a printer that is unavailable.

http://support.microsoft.com/support/kb/articles/Q222/6/38.ASP

Cheers,

T.
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amp072397Commented:
rmk:

You have many open questions:

http://www.experts-exchange.com/jsp/qShow.jsp?qid=20112156
http://www.experts-exchange.com/jsp/qShow.jsp?qid=20155124
http://www.experts-exchange.com/jsp/qShow.jsp?qid=20161042
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http://www.experts-exchange.com/jsp/qShow.jsp?qid=20192978
http://www.experts-exchange.com/jsp/qShow.jsp?qid=20240777

and two new ones...

To assist you in your cleanup, I'm providing the following guidelines:

1.  Stay active in your questions and provide feedback whenever possible. Likewise, when feedback has not been provided by the experts, commenting again makes them receive an email notification, and they may provide you with further information. Experts have no other method of searching for questions in which they have commented, except manually.

2.  Award points by hitting the Accept Comment As Answer button located above and to the left of that expert's comment.

3.  When grading, be sure to read:
http://www.experts-exchange.com/jsp/cmtyQuestAnswer.jsp#3
to ensure that you understand the grading system here at EE. If you grade less than an A, you must explain why.

4.  Questions that were not helpful to you should be PAQ'd (stored in the database for their valuable content?even if not valuable to you) or deleted. To PAQ or delete a question, you must first post your intent in that question to make the experts aware. Then, if no experts object after three full days, you can post a zero-point question at community support to request deletion or PAQ. Please include the link(s) to the question(s).
CS:  http://www.experts-exchange.com/jsp/qList.jsp?ta=commspt
At that point, a moderator can refund your points and PAQ or delete the question for you. The delete button does not work.

5.  If you fail to respond to this cleanup request, I must report you to the Community Support Administrator for further action.

Our intent is to get the questions cleaned up, and not to embarrass or shame anyone. If you have any questions or need further assistance at all, feel free to ask me in this question or post a zero-point question at CS. We are very happy to help you in this task!


thanks!
amp
community support moderator

2/5
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lyonstCommented:
Cheers amp.

Good work.
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MacRenaCommented:

thank you, amp.  we appreciate your time!
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amp072397Commented:
:) And we appreciate yours!!
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rmkAuthor Commented:
my apologies.
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lyonstCommented:
No points ????
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MacRenaCommented:

Here ya go, lyonst, I'll split 'em with ya.

http://www.experts-exchange.com/jsp/qShow.jsp?ta=msaccess&qid=20264078

Mac
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