Error 2213 in Access 2002

Posted on 2001-08-12
Last Modified: 2010-04-20
I've just upgraded an application for of my clients from Access 97 to Access 2002. Now when they try to print or preview reports, several workstations are getting "error 2213 - There was a problem retrieving printer information for this object. The object may have been sent to a printer that is unavailable.@@@1@@1."  All reports are set up to print to the default printer and each of these work stations supposedly has a default printer. I don't know if the client upgraded from Office 97 to Office XP or if they did a fresh install of Office XP. Any ideas?
Question by:rmk
  • 4
  • 3
  • 2
  • +1

Expert Comment

ID: 6378412

This is all I could find on this error:

KB Article ID: Q282385

ACC2002: Cannot Modify Reports If Adobe PDFWriter Is the Default Printer

The information in this article applies to:
Microsoft Access 2002

When you run Microsoft Access on a computer that is running Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98, you receive the following error message when you try to print or modify a report:

There was a problem retrieving printer information for this object. The object may have been sent to a printer that is unavailable.

The Adobe Acrobat PDFWriter printer driver is set as the system's default printer. On Microsoft Me-based and Microsoft Windows 98-based computers, the Adobe Acrobat PDFWriter printer driver does not communicate correctly with Microsoft Access when it is set as the default printer.

Set another printer driver as the default printer, and then manually select the Adobe PDFWriter printer after you create a report. ... (yada, yada, yada...)


LVL 15

Expert Comment

ID: 6379227

When you try to preview or print a report in Microsoft Access, you may see the following error message:

There was a problem retrieving printer information for the <PrinterName> on <PortName>. The object may have been sent to a printer that is unavailable.



Accepted Solution

MacRena earned 200 total points
ID: 6660536
It's not nice to ignore people who try to help you.

Expert Comment

ID: 6783957

You have many open questions:

and two new ones...

To assist you in your cleanup, I'm providing the following guidelines:

1.  Stay active in your questions and provide feedback whenever possible. Likewise, when feedback has not been provided by the experts, commenting again makes them receive an email notification, and they may provide you with further information. Experts have no other method of searching for questions in which they have commented, except manually.

2.  Award points by hitting the Accept Comment As Answer button located above and to the left of that expert's comment.

3.  When grading, be sure to read:
to ensure that you understand the grading system here at EE. If you grade less than an A, you must explain why.

4.  Questions that were not helpful to you should be PAQ'd (stored in the database for their valuable content?even if not valuable to you) or deleted. To PAQ or delete a question, you must first post your intent in that question to make the experts aware. Then, if no experts object after three full days, you can post a zero-point question at community support to request deletion or PAQ. Please include the link(s) to the question(s).
At that point, a moderator can refund your points and PAQ or delete the question for you. The delete button does not work.

5.  If you fail to respond to this cleanup request, I must report you to the Community Support Administrator for further action.

Our intent is to get the questions cleaned up, and not to embarrass or shame anyone. If you have any questions or need further assistance at all, feel free to ask me in this question or post a zero-point question at CS. We are very happy to help you in this task!

community support moderator

LVL 15

Expert Comment

ID: 6783993
Cheers amp.

Good work.
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails


Expert Comment

ID: 6784019

thank you, amp.  we appreciate your time!

Expert Comment

ID: 6784029
:) And we appreciate yours!!

Author Comment

ID: 6784279
my apologies.
LVL 15

Expert Comment

ID: 6784395
No points ????

Expert Comment

ID: 6784422

Here ya go, lyonst, I'll split 'em with ya.


Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

In the previous article, Using a Critera Form to Filter Records (, the form was basically a data container storing user input, which queries and other database objects could read. The form had to remain op…
In a multiple monitor setup, if you don't want to use AutoCenter to position your popup forms, you have a problem: where will they appear?  Sometimes you may have an additional problem: where the devil did they go?  If you last had a popup form open…
Get people started with the utilization of class modules. Class modules can be a powerful tool in Microsoft Access. They allow you to create self-contained objects that encapsulate functionality. They can easily hide the complexity of a process from…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now