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Error message Word 97

Posted on 2001-08-14
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Last Modified: 2012-06-27
All of a sudden, for no apparent reason, when I try to open Word 97 I get an error message that says "Can't load library" Cilick on the OK button and Word closes down.

I've tried un-installing and re-installing Office but I still get the same error message. This is on a Windows 95 machine.

Any suggestions?
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Question by:ds0rco
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14 Comments
 
LVL 8

Expert Comment

by:starl
ID: 6384342
how are you starting word? Are you using a desktop icon? are you using the same desktop icon that you used before the reinstall? If so, try opening word another way (from the start menu - using the new icons your reinstall installed). You could have a macro that's trying to start.
Look at the properties of your desktop icon to see if it's starting a macro (right-click on the icon and go to properties)

If that doesn't work, find your normal.dot and rename to normal.old - try to start word.

Do the other office programs work?
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Author Comment

by:ds0rco
ID: 6384395
I don't open it from a desktop icon but from the start menu. I've also tried loading it "raw" from the Office folder and by opening a word document without Word running but no luck.
Just tried renaming normal.dot but that's had no effect either.

One more thing, I forgot to mention in my first post - after the "can't  load library" message, another pops up with the title:-

Microsoft Visual C++ runtime library

and the message

Runtime error!

program c:\program files\microsoft office\officewinword.exe

abnormal program termination
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LVL 8

Expert Comment

by:starl
ID: 6384477
have you run a dll cleaner through your system?
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Author Comment

by:ds0rco
ID: 6384513
No but now you mention it I did un-install some unwanted applications recently. It could've removed some needed system files.
Surely though, a re-installation of Office would replace any .dll's.

Whoops... sorry, forgot I'm talking about Microsoft !!!!
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LVL 8

Expert Comment

by:starl
ID: 6384532
*lol* ms.. our bestfriend..
anyway, if you have a corrupt dll, the reinstall may not have overwritten it...
do you have regclean?
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LVL 8

Expert Comment

by:starl
ID: 6384552
are you attached to an hp printer?
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Author Comment

by:ds0rco
ID: 6387497
Tried regclean with no luck.
Connected to a Brother Hl-10h printer.
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LVL 8

Expert Comment

by:starl
ID: 6388158
1. /a /m (there is a space between the switches) will open word w/o anything else. So, go Start - Run and type (or copy/paste) this in:
c:\program files\microsoft office\office\winword.exe /a /m

2. do any other office programs work?
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Author Comment

by:ds0rco
ID: 6388240
Well, it didn't work through Start - Run but a suitably doctored shortcut on the desktop DID work!
All of the other Office apps work perfectly.
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LVL 8

Expert Comment

by:starl
ID: 6388529
sorry, must've gotten your path wrong.
ok - this tells us that your word has been customized - be it by macro, add-in or template.

if you would try it again - with just one of the switches, we can narrow it down some more.

wonder if you picked up a macro virus.. do you run an antivirus program?
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Author Comment

by:ds0rco
ID: 6388564
Hmm, it works with the a switch but not the m switch

I use  F-Secure from datafellows and update it at least twice a week from their website
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LVL 8

Accepted Solution

by:
starl earned 200 total points
ID: 6388631
neverheard of them... anyway
the a switch (by itself) prevents add-ins and global templates (including the Normal template) from being loaded automatically.

what to do
1. we already tried renaming your normal.dot and restarting - you said that didn't work
2. start word with the /a switch and go into Tools - Templates & Add-ins. a)what is your default template b) what add-ins are listed? if you want to, go ahead and remove any listed add-ins. if the default template is other than normal.dot, use the attach to find your normal.dot and replace it.
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Author Comment

by:ds0rco
ID: 6388729
Thanks for all the advice, I've tracked it down to an add-in called Word Recovery that had ceased to work.
I've increased the points to 200... that was a hard one  (well, to me, maybe not to you)!
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LVL 8

Expert Comment

by:starl
ID: 6388957
Glad to get it to work!
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