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Spooler Process crash

Posted on 2001-08-15
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Last Modified: 2013-12-28
I have a computer with Windows 98 Second Edition that will not print.

When you go into the Printers folder after a reboot, you see the list if installed printers, fax drivers, etc... When you try to do anything with any printer, the window freezes and eventually the Task Manager says that the process is not responding.
When you tell the computer to reboot from the Start Menu, it sits there for a while before coming up with a message that the Spooler Process has stopped responding. If you end task the computer continues to reboot, and eventually shows a Windows 98 Blue Screen of death. Hit any key, and the computer reboots and you can repeat this process.

No new software has been installed since last week, and printing has been performed since.

The folder C:\Windows\Spool\Printers is empty, so nothing is tying up that part of the process.

Any ideas? More points will be added for a prompt solution,.
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Question by:bhlang
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Expert Comment

by:hewittg
ID: 6390404
rom the net.

Glenn

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This interesting info from Toshiba tech support. I have a client with several Toshiba laptops of various models all having the same problem. When the user tries to open the Printers applet either from Start Settings or from within My Computer and when trying to print from any application, Windows appears to hang for no reason. If you try to shutdown or restart the system will hang for about 20 seconds and then respond with an error box stating that Spooler Process has stopped responding. It won't be listed in the Task Manager. When you try to end task it sometimes it will end and you can shutdown properly other times it will not end and you have to power off.

After checking everything and running Norton Windoctor it still occurred. I called Toshiba tech support and the tech guy immediately said he knew of the problem and had a fix. The fix is that Toshiba laptops REQUIRE 90% free resources MINIMUM right after boot up and before any applications are ran including any app or driver installation.

I freed up enough resources to get 90% after booting and viola, it worked!

I think I'll recommend Compaq instead of Toshiba now.
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reghakr earned 0 total points
ID: 6390530
I don't know whether or not you receive this particular error, butthe info mighthelp point you in the right direction:

Troubleshooting Spool32 Error Messages

-----------------------------------------------------------
The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 95

-----------------------------------------------------------

SUMMARY
This article describes how to troubleshoot the following error messages when you attempt to print or perform a printer-related action:

SPOOL32 caused a General Protection Fault in module Kernel32.dll at <address>.
-or-
SPOOL32 caused an Invalid Page Fault in module Kernel32.dll at <address>.
-or-
SPOOL32 caused a Stack Fault in module Kernel32.dll at <address>.



MORE INFORMATION
The Spool32.exe file is a 32-bit Windows 95/98 component that manages the spooling of print jobs. Spooling allows the computer's processor to quickly process a print job by temporarily storing it on the hard disk before sending it to the printer. This allows the processor to return control to the program from which you are printing at a much faster rate than if it processed the entire print job and then sent it directly to the printer. Spool32 error messages can occur if something is preventing the print job from being spooled properly.

To troubleshoot the error messages described earlier, follow each step below, and then attempt to print again. If you still receive the error message, proceed to the next step.

Disable all non-essential drivers and programs (known as a clean boot). To clean-boot your computer, follow the steps in the appropriate section below:


Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.

On the Tools menu, click System Configuration Utility.

On the General tab, click Selective Startup, and then click the following check boxes to clear them:

- Process Config.sys File
- Process Autoexec.bat File
- Process Winstart.bat File
- Process System.ini File
- Process Win.ini File
- Load Startup Group Items
NOTE: You must reinstall the printer driver when you disable the Win.ini file because printer and port information is stored in this file.

Click OK, and then quit the System Information tool.

Restart your computer. The clean-boot process eliminates the possibility that an anti-virus program or other utility is causing the error message. It should also disable any third-party printing software such as Hewlett-Packard Port Monitor or Epson Spooler.

For information about clean booting Windows 98 using the System Configuration Utility, please see the "Narrowing the Focus" section in the following Microsoft Knowledge Base article:
Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98


Change the spooling format from Enhanced Metafile (EMF) to RAW, and attempt to print directly to the printer instead of spooling the print job. To do so, follow these steps:

Click Start, point to Settings, and then click Printers.

Right-click the printer you are using, and then click Properties.

On the Details tab, click Spool Settings.

Click Print Directly To The Printer.

In the Spool Data Format box, click RAW.

Click OK, click OK again, and then close the Printers window.

Some printer drivers have a coding error that can cause one of these error messages to occur. To determine if this is the case, update or change the printer driver. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q128345
TITLE : Troubleshooting Printing Problems in Windows 95/98


There may be a terminate-and-stay-resident (TSR) or other program that prevents Spool32.exe from being run when Windows 95/98 starts. To work around this issue, use one of the following methods:

- Create a shortcut to the <windows>\system\spool32.exe file in the StartUp folder, where <windows> is the folder in which Windows 95/98 is installed. For information about how to do so, click Start, click Help, click the Index tab, type "shortcuts" (without quotation marks), and then double-click the "Creating" topic.

- Using a text editor (such as Notepad), add the following line to the Load= or Run= line in the [Windows] section of the Win.ini file

<drive>:\<windows>\system\spool32.exe

where <drive> is the drive on which Windows 95/98 is installed, and <windows> is the folder in which Windows 95/98 is installed.

reghakr
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Author Comment

by:bhlang
ID: 6413929
Neither of these helped me. The computer in question is a Laptop, and the printers are not locally attached. They are available on our network as they are attached to other PC's.

On the laptop, I un-installed the driver for both printers on our network, leaving NO printers installed on the laptop. Then I re-installed each printer driver (with the computer crashing after the first was installed with the Spooler Process Error again). The second one installed ok, but after printing the test page, I got the same crash again. Now, I am able to print one document before getting the crash. It's not an adequate solution, but it works for now. I'm leaving this question outstanding until I get a working solution.
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Author Comment

by:bhlang
ID: 6471874
No one posted a working solution to my problem.

I'm closing the question now and awarding the points to the most detailed answer.
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Expert Comment

by:reghakr
ID: 6472101
Since we didn't answer your question, you could have deleted the question, then contact Community Support to get your points back.

I'll contact them for you.

reghakr
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by:Moondancer
ID: 6472203
Thank you, reghakr, for bringing this request to us for further handling.

Points have been refunded.

Moondancer
Community Support Moderator @ Experts Exchange
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