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Lexmark Z82 cartridge carriage problem/Error Message on bootup

Posted on 2001-08-16
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Last Modified: 2007-11-27
I just got my Lexmark Z82 in the mail.  I tried to load in the ink cartridges.  I put in the black cartridge and when I did the carriage moved all the way to the right and wouldn't come back out.  If I booted the Lexmark with power off/on the LCD would read "Powering Up Please Wait" and no other functions would be available.  Occasionally I could hold the setup button down while booting.  But then if I select the carriage change option - it would give me some crap about "resource not available".  I suspected that perhaps the problem was I hadn't snapped in the bw print cartridge fully.  So I snaked my hand down the no-mans land and retrieved the cartridge.  Surprisingly the carriage floated to the left where it could be seen again.  Great I thought.  So I put in the color and the black and white cartridge and
rebooted.  Now the carriage moves right and then quickly slams to the left and get  stuck there.  Meanwhile the LCD display now always says "Powering Up Please Wait" and nothing I do seems to let me get beyond that. I've submitted my problem to Lexmark tech support.  I put it in early this morning still no reply around midnight.  Hopefully I'll hear something.  Meanwhile - if anyone has a workable answer other than "contact Lexmark" - I'm glad to part with some points!  :-)  
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Question by:mmedwid
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by:briancassin
ID: 6394238
You have most likely made two errors


1. In most lexmark printers in the instructions (you will have to check to verify this I do not have a recent copy for there most recent printers) they have you install the software first then they have you select from the software to install the print cartridges this is because you have to align them. So putting them in before the software was possibly the intial cause of this

2. What you are telling me right now sounds like an encoder strip problem it is a clear thin plastic strip that runs left to right behind the ink cartridge carrier. (the thing that holds your ink cartridges). this strip goes into a groove behind there by moving it manually most likely this popped out it can also pop out during shipping. The way to put this back in place is to power off the machine (unplug it) move the black belt to move the carriage over to the docking station side (it is where the box is inside the left or right side of machine)you will hear a click sound this will allow you to now move it to the center. Move it to the center then look for the encoder strip it is a clear plastic strip that looks like it has fine lines or wires running through it. Once you find it hold the carriage in the center with one hand then with the other lightly press down on the encoder strip and try to get it to hop back up in its groove you will know when you got it will feel different. Also remove the cartridges at this point. if you cannot feel the difference then power on the machine if the carirage slams to the side or you get red error lights for paper feed or you get the powering up please wait message and it does not clear then chances are you still do not have it seated properly.

NOTE: if this encoder strip is detached from the actual frame of the machine you can try to reattach it but most likely it will need to be serviced

Also make sure you do not have the printer in a power strip it could cause the printer to stay locked on a message but it shouldn;t cause the carriage to go to the side.
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by:briancassin
ID: 6394314
hey wait for more info. from me I got info. from lexmark
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by:mmedwid
ID: 6394315
Great detailed reply.  I am at work now and will try your suggestions tonight.  -Michael
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briancassin earned 300 total points
ID: 6394336
okay the info. they gave me is about the same thing I told you I played a role as end user although I do tech support for printers myself its helpfull because I know what kind of questions to ask  you have to read this from bottom to top after the ***** marks


*****************Go to Bottom and read up *****************


Tom: If it is not the encoder, it is likely the system board or operation panel. In that case, you will likely require service/replacement to resolve the problem.

Cassin: if this does not fix it what else could it be ?

Tom: The encoder strip may have gone out of sensor. Unplug the power to the printer. Move the cartridge carrier to the center of the printer. Then put both index fingers on opposing sides of the cartridge carrier. There will be a clear strip running behind the carrier. This strip resembles scotch tape. Gently "strum" this strip with an upward motion as if "strumming" a guitar string (both fingers at the same time). This should put the encoder strip back into sensor and fix the problem.


Tom: The encoder stip will let the hardware know where the ink cartridge is on this printer. However, we have limited access to this strip on the Z82, and this is an extremely delicate piece. Try this procedure:

Cassin: yes the left side

Tom: Has the carrige slammed to one side of the printer?


Cassin: is there such a thing as an encoder strip and if so is the carriage off it like my friend says ?


Cassin: sstill doing the same thing=...
Tom: Manually remove both ink cartridges (using the same procedure), and leave them out of the printer. Then power up the printer without them in. Does this message still display?

Cassin: I did this already and I know they are tight but then it slammed to the left

Tom: It sounds like the cartridge/s are stuck in the printer. You will need to manually remove them. First unplug all the cables from the back of the printer. Next you will need to find the carrier belt. To do this, open the cover as if you were going to replace the cartridge/s. If you look down in that opening you will see a rubber belt with small teeth on it. It resembles a fan belt to a car. Grab the lower portion of this belt and pull gently to your right. You should start feeling the cartridge carrier move toward you. If it stops and will go no further before you see the cartridge/s, then one or both of the cartridge/s are loose in the carrier. To free them from any obstruction gently tilt the printer on its back and repeat the same steps. Once you have freed the cartridge/s of any obstructions, you should be able to move the carrier belt until you see the cartridge/s. Once the cartridges are in the loading position. Make sure to SNAP the cartridge/s in place. When they are firmly in place, you will then be able to power up the printer and continue with the setup of the printer.

Cassin: i think i really messed up my printer
Cassin: not so good

Tom: Welcome to the Lexmark Technical Support chatroom.
How are you doing today?
Cassin: ok

[Tom - A representative is coming online...please wait.]
A representative will be with you in about a minute.
Cassin: I just got my printer. I installed the black cartridge and then the carriage went to the right and stuck there I tried powering off and on setup button etc. nothing worked. I then snuck my hand around to the carriage removed the black ink cartridge and then carriage went to where it was supposed to be I then inserted both cartridges and it went to the right then slammed into the left side and stayed there now it says please wait... Someone told me I may have knocked the carriage off the encoder strip is this true ?
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by:briancassin
ID: 6394338
that was the transcript of my chat with live tech support via a lexmark chatroom
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by:briancassin
ID: 6394347
this url has an icon for live chat it is the arrow between the two people in case you want to talk to someone from lexmark yourself

http://support.lexmark.com/cgi-bin/cgi_l1/cpd_wrap.pl
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by:mmedwid
ID: 6395453
I moved the cartridge to center and it appears the plastic strip is completely detached at the left side.  I'm not sure what/how to reconnect it on the left.  And do you know if it should be attached at all in the middle?
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by:mmedwid
ID: 6395514
In fact it looks like the strip is completely detached on both ends.  If I just know how I could get in there perhaps I could reattach it.
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by:mmedwid
ID: 6395520
In fact it looks like the strip is completely detached on both ends.  If I just know how I could get in there perhaps I could reattach it.
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by:briancassin
ID: 6397200
Thats not good, usually it hooks onto each end which makes it taunt so nothing holds it in the center but the tauntness of it holds the carriage suspended. If you cannot reattach it or it does not have metal hooks from the printer frame that the strip hooks onto then it is definately going to need to be serviced. Even if you are able to rehook the disconnection of the encoder and reconnection may sretch the wires out making it weak and or pulling on the wires which results in a poor connection
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by:briancassin
ID: 6406477
mmedwid,

just wondering if you had anymore progress with getting the encoder strip back on ?
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by:mmedwid
ID: 6406971
No - I wasn't able to get the encoder strip reattached.  I'm going to send it back in for replacement.  Thanks.
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by:briancassin
ID: 6407370
sorry to hear that unfortunately the encoder strip is a very touchy element of the printer I have broken a few myself before and I had a printer that self destructed and ripped its own encoder strip out....

They need to engineer a different way then encoder strips and just about every printer company uses them now.
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