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getting modem to work with NT4

Posted on 2001-08-17
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Last Modified: 2013-12-27
Hi,

having problems here with a 'Trust ISDN PCI modem'.

When i go to install the driver accompanying the modem, it prompts me to insert the 'winnt setup diskette #1 in cd-rom drive' and click ok.

When i do this, it simply returns to the same prompt again asking me to insert blahblahblah, click ok.  Whatever on earth is the installation looking for on my nt setup disk?  

Other methods i tried were installing it via network/adapters (a terminal adapter), and via modem in control panel --->all to the same result and irritating prompt.

dont suggest tech support with these people cause they are crap (they dont even have a nt machine there to try and emulate the prob.

system details:- Compaq deskpro desktop edition, single partitioned 10gb hd, 733mhz pentium processor, cd-rom working fine.

any other info i'll be glad to provide.  thanks in advance folks.

J.
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Question by:joe_lafferty
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Don Thomson earned 100 total points
ID: 6397499
It may be looking for something on your NT CD   in the i386 Folder. It may be also looking for your modem setup diskette or CD and you need to point it to the winnt  or winnt40  folder.  Many modems today are made in countries where the programmers are not as familiar with English and are using literal translations.

It is most likely looking for the INF file.  Before trying to install the modem look at your Disk or CDROM for the modem and find the inf  file associated with winnt. You can usually open it in notepad.  It will show you what is being installed. On Win95/98  with Plug& play  the inf file in the root of the disk or cd will usually be sufficient to point it where it needs to go. But in NT  the driver is not P&P  and you need to point it to where the files are.
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Author Comment

by:joe_lafferty
ID: 6398863
DTHC,

correct on the country of devl front, its dutch and your arugument here holds weight allright, the uk tech support also suggested this flaw in multi-lingual direction.

re: the inf file content, I am in work for an hour tommorow, and will investigate the inf content via notepad and see where exactly it points to and keep your posted,

thanx for the suggests....

J.
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Author Comment

by:joe_lafferty
ID: 6405523
examined the content of the winnt inf file, copied these files from cdrom over to a temp on hard drive and added the modem via ctrlpnl/network/adapters and pointed it to this temp folder.

also, they obviousally phrased the direction prompts on the install wrong, you sent me in the right direction anyhow, by vastly narrowing down the troubleshooting areas, cheers.

J.


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by:Don Thomson
ID: 6406004
Glad I could help
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