Solved

getting modem to work with NT4

Posted on 2001-08-17
4
157 Views
Last Modified: 2013-12-27
Hi,

having problems here with a 'Trust ISDN PCI modem'.

When i go to install the driver accompanying the modem, it prompts me to insert the 'winnt setup diskette #1 in cd-rom drive' and click ok.

When i do this, it simply returns to the same prompt again asking me to insert blahblahblah, click ok.  Whatever on earth is the installation looking for on my nt setup disk?  

Other methods i tried were installing it via network/adapters (a terminal adapter), and via modem in control panel --->all to the same result and irritating prompt.

dont suggest tech support with these people cause they are crap (they dont even have a nt machine there to try and emulate the prob.

system details:- Compaq deskpro desktop edition, single partitioned 10gb hd, 733mhz pentium processor, cd-rom working fine.

any other info i'll be glad to provide.  thanks in advance folks.

J.
0
Comment
Question by:joe_lafferty
  • 2
  • 2
4 Comments
 
LVL 14

Accepted Solution

by:
Don Thomson earned 100 total points
ID: 6397499
It may be looking for something on your NT CD   in the i386 Folder. It may be also looking for your modem setup diskette or CD and you need to point it to the winnt  or winnt40  folder.  Many modems today are made in countries where the programmers are not as familiar with English and are using literal translations.

It is most likely looking for the INF file.  Before trying to install the modem look at your Disk or CDROM for the modem and find the inf  file associated with winnt. You can usually open it in notepad.  It will show you what is being installed. On Win95/98  with Plug& play  the inf file in the root of the disk or cd will usually be sufficient to point it where it needs to go. But in NT  the driver is not P&P  and you need to point it to where the files are.
0
 

Author Comment

by:joe_lafferty
ID: 6398863
DTHC,

correct on the country of devl front, its dutch and your arugument here holds weight allright, the uk tech support also suggested this flaw in multi-lingual direction.

re: the inf file content, I am in work for an hour tommorow, and will investigate the inf content via notepad and see where exactly it points to and keep your posted,

thanx for the suggests....

J.
0
 

Author Comment

by:joe_lafferty
ID: 6405523
examined the content of the winnt inf file, copied these files from cdrom over to a temp on hard drive and added the modem via ctrlpnl/network/adapters and pointed it to this temp folder.

also, they obviousally phrased the direction prompts on the install wrong, you sent me in the right direction anyhow, by vastly narrowing down the troubleshooting areas, cheers.

J.


0
 
LVL 14

Expert Comment

by:Don Thomson
ID: 6406004
Glad I could help
0

Featured Post

Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Dell M6220 to Dell 6224 Port channel conundrum 5 37
How to get maximum transfer speed over LAN 4 117
small, multi network, problem 3 112
nipper studio 2 54
Before I go to far, let's explain HA (High Availability) and why you should consider it.  High availability is the mechanism used to provide redundancy to any service at the same site and appears as a single service to the users of that service.  As…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question