lotus notes blue screen problem

hai, i have one problem about lotus notes. i am using lotus notes to email, but when i want to delete
my mail the monitor will change to blue screen with the message "0028:c0059A29, Fatal exception error"
so can anyone help me to solve the problem. Thank you very
much. my email account is wong_k@lycos.com

wong_kAsked:
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SysExpertConnect With a Mentor Commented:
I would suggest updating to a newer version of the client. 5.0a is ancient and very buggy.

In addition for win98

1) Do a start - run - SFC and have it check all system files

2) From a real DOS prompt do a scanreg /fix

3) Do a Start- windowsupdate nd get any relevant patches.

4) Do a thorough virus check, preferably with 2 update anti-virus programs !!

I hope this helps !
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sloeberCommented:
The only thing I found was that it's may be a problem with Quincy.
Check this http://support.lotus.com/sims2.nsf/802ee480bdd32d0b852566fa005acf8d/a60a089312bb1cee8625668d0075b0de?OpenDocument
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Jean Marie GeeraertsApplication EngineerCommented:
Sloeber, this document refers to a problem with cc:Mail, so I don't think it's relevant here.
wong_k, what operating system are you running? Do you have any other software running at the same time as notes ? Sometimes the problem is caused by other software, like a virus scanner. To determin whether this is the case, close all other software and disable any permanent running programs (like a virus scanner) and see if your notes client still crashes.
If it does, try to compact your mail database or run fixup on your mail database (if you don't have sufficient rights, have your notes administrator do this last thing for you).
If the problem still persists, I'd suggest to backup any data files you have on your computer and have it reinstalled.
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Jean Marie GeeraertsApplication EngineerCommented:
Another thing to try is to open your mailfile on somebody else's computer. If the same problem occurs, you can be sure that your mail file is corrupt. If there's no problem on another computer, there's a problem with your computer configuration and the best thing to do would be to have it reinstalled.
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SysExpertCommented:
wong_k : If you would supply info on your operating system and Notes version, I'm sure we can help out .

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wong_kAuthor Commented:
thank you for all your response. i current using lotus notes ver 5.0a running in windows 98 2nd edition RAM : 64 MB. processor speed pentium III 800 mhz. if it still crash what should i do??? thank you for all your time and have a nice day
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Jean Marie GeeraertsConnect With a Mentor Application EngineerCommented:
I agree with SysExpert, upgrade your client to at least 5.0.5. You can download the incremental upgrade installers from http://www.notes.net/qmrdown.nsf/qmrwelcome?OpenView
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ZvonkoSystems architectCommented:
wong_k,
No comment has been added lately (919 days), so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area for this question:

RECOMMENDATION: split points between SysExpert http:#6412022 and jerrith http:#6416544
Please leave any comments here within 4 days.

-- Please DO NOT accept this comment as an answer ! --

Thanks,

Zvonko
EE Cleanup Volunteer
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Jean Marie GeeraertsApplication EngineerCommented:
Thank you :)
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