Solved

Trouble printing over network to HP Deskjet 720C

Posted on 2001-08-22
18
324 Views
Last Modified: 2010-04-12
Hi,

I've set up a home network successfully sharing files and Internet connection, etc. There are two win ME PCs and one WIN 2K PC. Now, one ME PC is set up with a printer attached to it. I can print OK to that printer from the Win 2k machine but not from the other ME PC.

The printer is a HP Deskjet 720C. My ME PC can see it and adds it OK as a network printer but when it goes to print to it it says "Printer Error. The computer has lost communication with the printer. Cancel printing, turn the printer off, then back on again. Try printing again." Then it says "There was an error writing to \\thelaptop\hp720c for the printer (HP Deskjet 720C Series v10.3): Your file waiting to be printed was deleted.

Any ideas?

TIA.
0
Comment
Question by:rickblyth
18 Comments
 
LVL 23

Expert Comment

by:slink9
ID: 6417183
What is the access control method on the PC with the printer on it?  I have had problems sharing various HP printers using 98SE.  These problems were solved by changing the access control method to share level.  I believe you will find this to be the solution.
0
 

Author Comment

by:rickblyth
ID: 6417346
It is already set a share level access. I have a password to access the "C" share on my laptop but no other passwords. Still not working.
0
 

Expert Comment

by:az96817
ID: 6448017
Try different protocol.
Instead of using name for computer name, use ip address instead.

Also reinstall the printer driver and make sure the installation works.

0
 
LVL 23

Expert Comment

by:slink9
ID: 6448163
And make sure the printer name doesn't have a space in it.
0
 

Author Comment

by:rickblyth
ID: 6448586
reinstalled driver umpteen times. Going to delete the space in shared name now and see how that gets on.
0
 

Author Comment

by:rickblyth
ID: 6448592
Just checked, the printer didn't have a space in its shared name.

I couldn't use the IP address either it said the printer was offline. I was trying 192.168.1.1/hp720c . Is that the right syntax?
0
 
LVL 23

Expert Comment

by:slink9
ID: 6448674
If you didn't use both together it should be right.  Just a guess, but make sure yoiu follow case sensitivity when entering the name of the printer.  Can you see the printer in Add Printer?
0
 

Author Comment

by:rickblyth
ID: 6448695
Can see it in add printer and it copies over the printer driver files etc. It's really quite an odd problem.

0
 
LVL 23

Expert Comment

by:slink9
ID: 6448742
Does the local computer print fine to it?
0
How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

 

Author Comment

by:rickblyth
ID: 6449012
yes, and one PC on the network that is running win 2k. the host is running ME as is the one i'm trying to print from.
0
 
LVL 23

Expert Comment

by:slink9
ID: 6449240
ME - Maximum Error, Mistakus Erruptus, any thing that could mean the opposite of reliable.
0
 

Author Comment

by:rickblyth
ID: 6449308
ME is my only choice at the moment i'm afraid.

I can't understand this problem at all.
0
 

Author Comment

by:rickblyth
ID: 6449309
ME is my only choice at the moment i'm afraid.

I can't understand this problem at all.
0
 
LVL 23

Expert Comment

by:slink9
ID: 6449385
I helped someone order a computer from Dell when ME had just been released.  I unfortunately forgot to specify 98SE when he ordered it.  It was quite a bit of trouble setting up DUN and I am sure that networking is just as much of a bear to work with.  It is the home version, ya know.  I guess MS had rather that everyone avoid networks at home.
0
 

Author Comment

by:rickblyth
ID: 6450638
In my experience I've found that ME isn't that bad for setting up home networks. I've been part of a home network all running ME/98 before and we had no trouble printing, file sharing, playing games, etc.
0
 
LVL 1

Expert Comment

by:monsterrick
ID: 6931933
No sure if this help.
DeskJet driver was designed for direct connection.  It will poll printer information from the printer regularly, such as ink level.
If share in this way, I belive you need to disable some option from printer properties so that the driver will not try to poll information from the printer.  I am not sure if you can find any option like this, but worth to take a look.  Maybe you can try to disable the 'bidirectional' support.
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7401364
Greetings.

This question is very old.  Please take a moment to revisit this question & reward your points or post additional commentary, as appropriate. If no further action is taken with this question within 7 days, Community Support will be requested to finalize this and unless there is objection or further activity, I will request that question be closed.

-> PAQ/NO REFUND

**Expert input always appreciated if a different outcome should result and Asker does not finalize**

If you feel that your question was not properly addressed, or that none of the comments received were appropriate answers, please post a request in Community support (with a link to this page) to refund your points. The link to the Community Support area is: http://www.experts-exchange.com/jsp/qList.jsp?ta=commspt
** PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER **

Thank you,
":0) Asta
0
 

Accepted Solution

by:
SpideyMod earned 0 total points
ID: 8736582
per recommendation

SpideyMod
Community Support Moderator @Experts Exchange
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
This video discusses moving either the default database or any database to a new volume.
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now