Solved

Outlook 97 start up error

Posted on 2001-08-23
4
160 Views
Last Modified: 2012-08-13
Hi there,

I'm running Office 97 on Windows NT 4.0. When I try to start Outlook it gives me the following error:

"An application error has occured and an application error log is being created Outlook.exe"

This message interrupts a window called 'Creating simple items'.

Any help wouls be much appreciated.

Looking forward to your response.

Stephen(Dublin)
0
Comment
Question by:Stiofan
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 23

Expert Comment

by:slink9
ID: 6417208
Have you tried removing Office and running Eraser and then reinstalling to see if it eradicates the problem?
http://support.microsoft.com/support/kb/articles/Q176/8/23.ASP?LN=EN-US&SD=gn&FR=0&qry=completely%20remove&rnk=10&src=DHCS_MSPSS_gn_SRCH&SPR=OFW97
0
 
LVL 8

Expert Comment

by:starl
ID: 6417438
the error info in the log would be nice to know.
0
 
LVL 16

Accepted Solution

by:
Neo_mvps earned 50 total points
ID: 6417558
odds are the journaling feature of Outlook is causing the problem.  look for outitems.log & offitems.log and rename while outlook is not running.  start outlook to see if the error reoccurs. if it doesn't then you should disable the journaling features offered by outlook.  (cover in ms's knowledge base article Q187258)
0
 

Author Comment

by:Stiofan
ID: 6421505
Neo_mvps,

This worked fine!

Thanks ever so much for the prompt, technically precise response.

Have a great day,

Stephen(Dublin)
0

Featured Post

SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Find out what you should include to make the best professional email signature for your organization.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question