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Outlook 97 start up error

Posted on 2001-08-23
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Last Modified: 2012-08-13
Hi there,

I'm running Office 97 on Windows NT 4.0. When I try to start Outlook it gives me the following error:

"An application error has occured and an application error log is being created Outlook.exe"

This message interrupts a window called 'Creating simple items'.

Any help wouls be much appreciated.

Looking forward to your response.

Stephen(Dublin)
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Question by:Stiofan
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by:slink9
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Have you tried removing Office and running Eraser and then reinstalling to see if it eradicates the problem?
http://support.microsoft.com/support/kb/articles/Q176/8/23.ASP?LN=EN-US&SD=gn&FR=0&qry=completely%20remove&rnk=10&src=DHCS_MSPSS_gn_SRCH&SPR=OFW97
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by:starl
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the error info in the log would be nice to know.
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Neo_mvps earned 50 total points
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odds are the journaling feature of Outlook is causing the problem.  look for outitems.log & offitems.log and rename while outlook is not running.  start outlook to see if the error reoccurs. if it doesn't then you should disable the journaling features offered by outlook.  (cover in ms's knowledge base article Q187258)
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Author Comment

by:Stiofan
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Neo_mvps,

This worked fine!

Thanks ever so much for the prompt, technically precise response.

Have a great day,

Stephen(Dublin)
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