Solved

Help Please with Modem :))

Posted on 2001-08-23
4
167 Views
Last Modified: 2013-12-27
hi...

i have a 28.8 modem...just one of those "generic" ones that came with my store-bought pc.

about a week ago we had a lightning storm. it may be coincidental, but after that storm my modem has been acting crazy. let me tell you what happens:

it hold my telephone line "occupied" after use. if i leave the modem plugged into the telephone jack, it keeps the telephone line occupied (meaning...the line stays "busy" even though i go off-line). no one can call into the house on that line.

when i then go to try to sign on i get the screen message (i can't recall the exact words): "phone line busy...cannot dial out" (something like that). if i then go to the wall and un-plug the modem line, then plug it back in, the modem "releases" it and i can then dial out using the modem.

a friend came over and he looked at it. he thought maybe there was a bit of electrical damage to it. he went into Setting/Control Panel/Modems/Diagnostics and he showed me that the pc is communicating with the modem...but,again, it seems to "stick" after use, if you know what i mean.

does anyone out there have any idea how i can fix this? do you think i should just buy a new modem? or do i try to uninstall it and ten install it again?

thank you :))

marylyn (marylyn27@aol.com)  
0
Comment
Question by:marylyn27
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 

Accepted Solution

by:
CyberPup earned 100 total points
ID: 6420212
Your modem is fried.  Keeping the line off hook is a common symptom of a lightening hit modem.  You will need to replace it.  I replace dozens and dozens of these in my shop every year.

0
 
LVL 31

Expert Comment

by:rid
ID: 6420929
I support the above. Get an external...
Probably some overvoltage protection component has been damaged and is now "leaking" current so much that the exchange never realizes that the modem has hung up (which should break the DC current loop). A soldering-iron wizard might just try to replace these components, but there could be additional damage as well; any repairs would give unreliable result.
Regards
/RID
0
 
LVL 12

Expert Comment

by:Otta
ID: 6422057
> he went into Setting/Control Panel/Modems/Diagnostics
> and he showed me that the pc is communicating with the modem

A modem has two major functions:
(1) communicating with the motherboard,
(2) communicating with the telephone-line

So, part #1 of your modem is still working fine,
but part #2 of your modem is "fried".

I'll join the chorus, and say "replace it",
unless you want to take this oppportunity to switch
to a high-speed DSL or cable-modem connection.
In that case, you will "replace" the modem with a network-adapter card.
0
 

Author Comment

by:marylyn27
ID: 6422270

i want to thank all of you for being so helpful. you'rall terrific! i'l replace it
again...

thank you!
0

Featured Post

Don't Miss ATEN at InfoComm 2017!

Visit booth #2167 to see the  new ATEN VM3200 32 x 32 Modular Matrix Switch. Other highlights include the VE8950 4K HDMI Over IP Extender, VS1912 12-Port DP Video Wall Media Player  and VK2100 ATEN Control System. Register now with Free Pass Code ATEN288!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The following recovery method will work on All Cisco Switchs that run ISO software. You will need a good copy of the IOS version you want you use saved on your PC and a Com's Cable. The software for these switches comes as a .tar file. Tar is …
Do you have a computer or other electronic gear that is attached to a rat nest of cables, or alternatively have your cables all bundled nice at neat?  If so then read this post to sidstep common pitfalls. When I was a student at DeVry University,…
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question