Help Please with Modem :))
Posted on 2001-08-23
i have a 28.8 modem...just one of those "generic" ones that came with my store-bought pc.
about a week ago we had a lightning storm. it may be coincidental, but after that storm my modem has been acting crazy. let me tell you what happens:
it hold my telephone line "occupied" after use. if i leave the modem plugged into the telephone jack, it keeps the telephone line occupied (meaning...the line stays "busy" even though i go off-line). no one can call into the house on that line.
when i then go to try to sign on i get the screen message (i can't recall the exact words): "phone line busy...cannot dial out" (something like that). if i then go to the wall and un-plug the modem line, then plug it back in, the modem "releases" it and i can then dial out using the modem.
a friend came over and he looked at it. he thought maybe there was a bit of electrical damage to it. he went into Setting/Control Panel/Modems/Diagnostics and he showed me that the pc is communicating with the modem...but,again, it seems to "stick" after use, if you know what i mean.
does anyone out there have any idea how i can fix this? do you think i should just buy a new modem? or do i try to uninstall it and ten install it again?
thank you :))