Solved

Cannot Send Email outside of Domain!!

Posted on 2001-08-30
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188 Views
Last Modified: 2012-08-13
NOTE TO ALL*** I am a new user, brand new here. Don't blast me with the points issue, please, merely looking for an answer, not snide comments, like the one posted below.

We can send/rcv email intra-domain, but cannot send out of the domain.  We can however rcv email from
the outside. Our exchange server uses the proxy as a gateway and our host is easy-dns. Our email bounces
off of earthlink; they claim that everything is working their end. I had them send me a test message
and I got it right away. We beleive that our problem is inhouse now; thinking this might be some form
of security issue but we can't find a solution.  Port 25 on our proxy seems to be functioning fine,
which of course narrows it down some.

Any help would be greatly appreciated!!!!!!

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Comment
Question by:culthero
17 Comments
 
LVL 23

Expert Comment

by:slink9
ID: 6441587
Not too greatly , though, with only 2 points assigned to the question!!
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Author Comment

by:culthero
ID: 6441632
I sure don't appreciate an answer like that, considering I am new to the club here.
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LVL 23

Expert Comment

by:slink9
ID: 6441703
Welcome aboard.  The general minimum point value is 50 points as I am sure you have noticed.  If you don't have enough points to post a decent point value post that in your message and state that more will be forthcoming at the first opportunity.
People look at the question and the point value.  I generally don't mess with anything less than 50 unless I know the history of the person posting the question.  You won't get much help, if any, with a 2-point question.
If you want to increase the point value you should be able to get some help, but don't wait too long to do that.  If it gets below the first page (number 26+) your chances of it getting seem lessen dramatically.
By the way, this question sounds like a minimum of 100 point complexity.  Those involved in the Exchange area are quite knowledgeable and should be able to help you out if you make an effort here.
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Author Comment

by:culthero
ID: 6441913
thanks. But being new and discovering that they start you out with 75 points after I posted, I had no time to check details on rules, points, etc.

It appears for the time being that earthlink is having router and connectivity issues.  Being that it is an external issue, that throws the rods into the reactor for me (the sweatpumps are slowing down).

Thanks for your timely reply on this matter.
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Expert Comment

by:slink9
ID: 6441931
Things have changed!  I started out with 200 points.  But, hey, unless some money starts rolling in this site may be no more.  If you join for $20 per year you will have 500 points to spend every month and will be able to get quite a bit of expert help.
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Author Comment

by:culthero
ID: 6442003
I might consider that.  Twenty bucks is cheap considering the answers you can get. I'm a user of www.brainbuzz.com that is another help/answer forum. If I'm not asking questions I am helping other peeps in there. Great forum!
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by:slink9
ID: 6442047
This is the best that I have found.  We used to get tshirts for achieving certain points levels (I am still waiting for that shirt for the 100,000 mark) but it would appear that economic conditions killed that idea.
There is a problem with contributing experts who get nothing for their advice but E-E gets $20/year for their participation.  As long as they continue a free subscription for those who are most active I don't have a problem with it.  I believe the rules are that if you have at least 10,000 points and 3,000 per month then you get a free subscription.  That includes access to a rarely functioning enhanced search engine and 500 question points per month.
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Author Comment

by:culthero
ID: 6442084
Cool.  Once I get through with this day dealing with the sprint "automated teller" nightmare with our outgoing smtp service problem, I will look into this more at home.

Best tip i could offer to anyone at this point is AVOID SPRINT FOR ANYTHING.
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IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 23

Expert Comment

by:slink9
ID: 6442115
That agrees with our experience.  We moved into this building and sprint had a problem getting the phone system installed.  The ISDN line was also from sprint and it took an additional few weeks.  At least it is not only limited to the Wilson NC area!!
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Author Comment

by:culthero
ID: 6442142
Oh boy, that sounds familiar.  Unfortunately sprint provides our DSL connectivity for our proxy, which sends email to mail server mail.earthlink.net which of course has crapped the bed.

Getting them to provide me at least an update of the situation is like pulling teeth.  They are too big to deal with.  We will be seeking a T1 line to get rid of the DSL as it is problematic.
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Author Comment

by:culthero
ID: 6442193
Oh boy, that sounds familiar.  Unfortunately sprint provides our DSL connectivity for our proxy, which sends email to mail server mail.earthlink.net which of course has crapped the bed.

Getting them to provide me at least an update of the situation is like pulling teeth.  They are too big to deal with.  We will be seeking a T1 line to get rid of the DSL as it is problematic.
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LVL 23

Expert Comment

by:slink9
ID: 6442251
By the way, don't use the Refresh button on your browser after posting a comment.  It reposts the comment.
You should also delete the question if it has been solved and I didn't help (save those two points <g>).
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LVL 23

Expert Comment

by:slink9
ID: 6442256
For refreshing after posting a comment you should use the Reload Question link at the top of the question.
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LVL 10

Expert Comment

by:HDWILKINS
ID: 6443971
Back to your question.  If you are getting SMPT mail in, but can't send it out, the problem is most likely DNS.  Sounds like the name server isn't resolving the names into IPs.  Could you put a different DNS entry in the properties of your network card?
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Author Comment

by:culthero
ID: 6444652
The problem was apparently resolved by Sprint last night at 8pm. As I stuck around waiting for them to call me with an RFO, I emailed a friend of mine just to check, and the message was sent without a non-delivery notification. I waited another five minutes and then hit my home email, good, no send backs.  After 30 mins I left home, and just now got in this morning and it's still working.  This proves it was a Sprint/Earthlink issue; still no reason for outage posted from Sprint.

I am insisting on a pro-rated bill for this month even though it was only a 24 hour outage of email.  But think what that cost my company in a delay of getting email out to her customers - a total of 40 hospitals did not get their pre-installation guides because of this thus delaying installations in hospitals across the country.

NEVER depend on Sprint for ANYTHING.  This is a re-enactment of many incidents back from my Navy days troubelshooting govt circuits that unfortunately ran on Sprint hops.  Sprint is a pain in the ass to deal with; we are in turn making plans to install a T1 vs. the troublesome Sprint ADSL.

This question is closed!
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LVL 44

Expert Comment

by:bruintje
ID: 7281555
Hello culthero

this question is open for more then 2 months
time to clean up
if not stated otherwise

my recom will be
-PAQ and refund
-this will be finalized by an EE Moderator
-with no further update (21.09.2002)

PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

HAGD:O)Bruintje
posted by ToolzEE v1.0
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Accepted Solution

by:
Jgould earned 0 total points
ID: 7297254
Question has been closed as per recommendation

JGould-EE Moderator
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