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beachnet

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McAfee interfering with IE & shutdown

At our school I have installed McAfee Antivirus Version 4.5, on over 40 computers.  All are running Win 98 SE and Pentium II or III 400 to 750 CPU.  Three of these will not shut down properly unless McAfee is disabled. Four of these cause IE 5.5 to freeze, unless McAfee is disabled.  All these computers are on the same network.  Right now these computer users are disabling McAfee every time they want to shut down or use IE 5.5.  Any suggestions would be greatly appreciated.
Thanks
Avatar of tskelly082598
tskelly082598

You might want to try disabling scan of floppy disk at shutdown.

See the following for more information:

http://support.dell.com/us/en/kb/document.asp?DN=TT1034155

these few article from microsft support explains your problem

http://support.microsoft.com/support/kb/articles/Q231/6/66.ASP
http://support.microsoft.com/support/kb/articles/Q300/0/28.ASP
http://support.microsoft.com/support/kb/articles/Q276/4/59.ASP


It may seems that the problem lies in the realt time scan in the antivurs.

Perhaps updating the program or engine might help.

REgards
Avatar of beachnet

ASKER

I disabled the floppy disk scan at shutdown and also the command that allows scan at the run command.  No luck.  I installed the fix for Windows 98 shut down problem. No Luck.  Disabled all background programs. No luck.

Any other suggestions?
Take a closer look at the differences between the machines that lock up and those that don't. Perhaps any of the following software causes the lockups in IE.

1. Can you describe the exact error message received, for example, "page fault in kernel32.dll" and what if any web site was linked to before the error message was received? Perhaps there is some script or program running on one of the web sites that causes the error.

2. Are the affectecd PC's using AdsOff or PopOff?

3. Are they using Symantec Cleansweep?

4. Are they using Gozilla, and have the file advert.dll on your system?

5. Did they download Real Player about a year ago, and have Comet Cursor installed? To uninstall, they provide directions and software to do so at:
            http://files.cometsystems.com/cometcursor/Comet_Uninstaller.exe 

6. Versions of directx loaded on affected machines vs. those that don't lock up.
Another thing to check:

7. Compare versions of video drivers on those that lock up versus those that don't.
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kahlean

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this article from microsoft contains info on how to trace shutdown problem. Might be useful

http://support.microsoft.com/support/kb/articles/Q202/6/33.ASP


Regards