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CD rom Disabled

Posted on 2001-09-03
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Last Modified: 2010-04-13
We have a Win2000 machine and suddendly the CD rom is disabled.  The message beside it in the Device manager is: Your registry might be corrupted code 19.  I have tried the hardware troubleshooter, but am unsuccesful in getting it back.

Otherwise, the computer performs perfectly.

I have tried removing the CD rom in the Device manager, and it successfully sees it, installs the drivers, but comes up with the same error.  Yes, I am trying all this while logged in as the Administrator.

Any help would be appreciated.
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Question by:Markham
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10 Comments
 
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Accepted Solution

by:
SysExpert earned 200 total points
ID: 6451667
Since your registry is apparently corrupted, you need to fix it.

1) try

regclean 4.1a or newer or see.

http://www.winguides.com/downloads.php?guide=registry
registry cleaner regclean and others registry repair tools
http://www.easydesksoftware.com/
Commercial - http://www.rosecitysoftware.com/Reg1Aid/

Norton Utils etc also have reg cleaners.

also try

SFC /scannow from a DOS window.

ALso check the hard drive with the diagnostic from the manufacturers website.

last option reinstall win2k, and choose repair !!

Do not forget SP2 !

I hope this helps !
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Expert Comment

by:Housenet
ID: 6451694
-Is this a burner ?
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by:dew_associates
ID: 6452178
Markham, give this a try.

1. Open device manager and remove the CD Rom drive. If it is a CD-R or CD-RW, uninstall its software completely.

2. Shut the system down and then disconnect the drive from the motherboard.

3. Now restart the system and check to see if the error continues. Make certain that you check the event logs.

4. If the error is gone, and it appears that the registry is fine, reinstall just the drive and no other software. Does the drive function? Does the error return?

Have you checked to see of the drive is on the Win2k hardware compatibility list?

Is the software (if there is any) Windows 2000 compatible?

Dennis
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Expert Comment

by:Longbow
ID: 6453595
Is this a SCSI ?
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by:Markham
ID: 6454640
No it is not a CD-RW.  No it is not SCSI.

I am unable to run the sfc /scannow as it requires access to the CDRom.

I tried disconnecting the drive from the IDE cable.  Same results.

I tried all the registry cleaners, and no success.

I will be trying Install with repair, but am not sure what effect this will have on the existing sofware or network settings.

Any info would be appreciated.
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LVL 63

Expert Comment

by:SysExpert
ID: 6454663
In any case, make sure you have a current backup, and also create and ERD floppy from the backup program !
Beyond that, you have quite a bit of leeway in choosing how much/little to repair.

I would look for a good article on the MS site.....

I hope this helps !
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Expert Comment

by:dew_associates
ID: 6454746
Well, without a CD Rom drive you won't be able to repair anything. If you boot to a DOS or Win98 boot disk with CD support, can you access the CD Drive?
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by:SysExpert
ID: 6455013
dew_associates :
Won't booting to the win2k CD work ?
The BIOS CD Boot option should be OK, If not, then there is  a hardware problem  !
Why should a DOS driver be needed ?
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Expert Comment

by:dew_associates
ID: 6455045
Sys, that's why I asked the question, "can you access the CD drive?"
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Author Comment

by:Markham
ID: 6455079
To answer the million dollar question:

Yes we can access the Win2000 CD in the Boot option mode.

There is not a hardware issue.  I should have stated this originally so there would be no confusion.

Thanks for all the assistance.  I will be doing the repair install tomorrow, and will get back to this forum with the results.

All else failing, Format and clean install.
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