Solved

CD rom Disabled

Posted on 2001-09-03
10
180 Views
Last Modified: 2010-04-13
We have a Win2000 machine and suddendly the CD rom is disabled.  The message beside it in the Device manager is: Your registry might be corrupted code 19.  I have tried the hardware troubleshooter, but am unsuccesful in getting it back.

Otherwise, the computer performs perfectly.

I have tried removing the CD rom in the Device manager, and it successfully sees it, installs the drivers, but comes up with the same error.  Yes, I am trying all this while logged in as the Administrator.

Any help would be appreciated.
0
Comment
Question by:Markham
  • 3
  • 3
  • 2
  • +2
10 Comments
 
LVL 63

Accepted Solution

by:
SysExpert earned 200 total points
ID: 6451667
Since your registry is apparently corrupted, you need to fix it.

1) try

regclean 4.1a or newer or see.

http://www.winguides.com/downloads.php?guide=registry
registry cleaner regclean and others registry repair tools
http://www.easydesksoftware.com/
Commercial - http://www.rosecitysoftware.com/Reg1Aid/

Norton Utils etc also have reg cleaners.

also try

SFC /scannow from a DOS window.

ALso check the hard drive with the diagnostic from the manufacturers website.

last option reinstall win2k, and choose repair !!

Do not forget SP2 !

I hope this helps !
0
 
LVL 12

Expert Comment

by:Housenet
ID: 6451694
-Is this a burner ?
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 6452178
Markham, give this a try.

1. Open device manager and remove the CD Rom drive. If it is a CD-R or CD-RW, uninstall its software completely.

2. Shut the system down and then disconnect the drive from the motherboard.

3. Now restart the system and check to see if the error continues. Make certain that you check the event logs.

4. If the error is gone, and it appears that the registry is fine, reinstall just the drive and no other software. Does the drive function? Does the error return?

Have you checked to see of the drive is on the Win2k hardware compatibility list?

Is the software (if there is any) Windows 2000 compatible?

Dennis
0
 
LVL 10

Expert Comment

by:Longbow
ID: 6453595
Is this a SCSI ?
0
 
LVL 2

Author Comment

by:Markham
ID: 6454640
No it is not a CD-RW.  No it is not SCSI.

I am unable to run the sfc /scannow as it requires access to the CDRom.

I tried disconnecting the drive from the IDE cable.  Same results.

I tried all the registry cleaners, and no success.

I will be trying Install with repair, but am not sure what effect this will have on the existing sofware or network settings.

Any info would be appreciated.
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 
LVL 63

Expert Comment

by:SysExpert
ID: 6454663
In any case, make sure you have a current backup, and also create and ERD floppy from the backup program !
Beyond that, you have quite a bit of leeway in choosing how much/little to repair.

I would look for a good article on the MS site.....

I hope this helps !
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 6454746
Well, without a CD Rom drive you won't be able to repair anything. If you boot to a DOS or Win98 boot disk with CD support, can you access the CD Drive?
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 6455013
dew_associates :
Won't booting to the win2k CD work ?
The BIOS CD Boot option should be OK, If not, then there is  a hardware problem  !
Why should a DOS driver be needed ?
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 6455045
Sys, that's why I asked the question, "can you access the CD drive?"
0
 
LVL 2

Author Comment

by:Markham
ID: 6455079
To answer the million dollar question:

Yes we can access the Win2000 CD in the Boot option mode.

There is not a hardware issue.  I should have stated this originally so there would be no confusion.

Thanks for all the assistance.  I will be doing the repair install tomorrow, and will get back to this forum with the results.

All else failing, Format and clean install.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
This is a video describing the growing solar energy use in Utah. This is a topic that greatly interests me and so I decided to produce a video about it.

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now