Solved

Explorer.exe Win2KSP2

Posted on 2001-09-05
11
279 Views
Last Modified: 2010-04-13
When I open Windows Explorer, as soon as I try to expand "My Computer" to show drives etc, I get "explorer.exe has generated errors and will be shut down" etc etc.  Then desktop reloads.  Win2K is SP2, IE6, everything from Windows Update and Office Update has been done.  I can browse the disks from My Computer.  Any common causes?  I have looked for issues with HP, Creative, ATI etc (all up-to-date drivers) but can't seem to track this one down.....

Cheers
0
Comment
Question by:RichardMead
11 Comments
 
LVL 44

Expert Comment

by:CrazyOne
Comment Utility
When was the last time you scanned for virus's?

When was the last time you scanned the disk for errors?

Also try this. Go to Start > Run and type in SFC /scannow and see if it corrects the problem.


The Crazy One
0
 
LVL 3

Expert Comment

by:slang9
Comment Utility
A quick look at the MS Knowledge Base shows these programs can cause this:
Norton CleanSweep
Caere OmniPage Pro v9.0
Allaire Homesite  
Cold Fusion

Are any of these installed?
0
 

Author Comment

by:RichardMead
Comment Utility
Virus software is updated daily and e-mail comes through corporate scanner - but I scanned the whole disk anyway, no viruses found.

Scandisked no errors

Ran SCF, unfortunateley no change.

I have seen the MS documents, none of those products have been installed.  This PC has been reloaded with fresh Win 2K recently, but the error just started yesterday......

Is it likeley to be a dll that is causing this?
0
 
LVL 3

Expert Comment

by:slang9
Comment Utility
Have you tried reloading SP2? If you've made any other changed that might make a difference
0
 

Author Comment

by:RichardMead
Comment Utility
Yes, I hoped that would do it as well, but tried it this evening - no change.  One thing I have noticed just now is that the problem occured, then the desktop reloaded, then tried again and no error.  Restarted PC and error back.  I'm wondering if another program terminates when the error occurs - and that program is conflicting.......  Could be Black Ice, HP printer software, Sophos a-v, Creative SB Live.  I'll have to try stopping these to see if there is a conflict.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 3

Expert Comment

by:slang9
Comment Utility
Which is the most recently installed? I'd start with that one first.
Also, do you need BlackIce if you're behind a corporate scanner? That and your Anti-Virus software would be the leading candidates to interfere with your OS.
0
 

Author Comment

by:RichardMead
Comment Utility
This is my home PC - I use Black Ice because I use a regular ISP for Internet, and dial into the company LAN for e-mail which comes through the scanner.  But I have excluded the LAN IP range from Black Ice.....  I think Black Ice was last, but I will try turning off the a-v and Black Ice, maybe try uninstalling and see where that goes......  
0
 
LVL 3

Expert Comment

by:slang9
Comment Utility
If it turns out to be BlackIce, might want to give ZoneAlarm a try
Good Luck, keep us updated
0
 
LVL 1

Expert Comment

by:Moondancer
Comment Utility
ADMINISTRATION WILL BE CONTACTING YOU SHORTLY.  Moderators Computer101, Netminder or Mindphaser will return to finalize these if they are still open in 7 days.  Experts, please post closing recommendations before that time.

Below are your open questions as of today.  Questions which have been inactive for 21 days or longer are considered to be abandoned and for those, your options are:
1. Accept a Comment As Answer (use the button next to the Expert's name).
2. Close the question if the information was not useful to you, but may help others. You must tell the participants why you wish to do this, and allow for Expert response.  This choice will include a refund to you, and will move this question to our PAQ (Previously Asked Question) database.  If you found information outside this question thread, please add it.
3. Ask Community Support to help split points between participating experts, or just comment here with details and we'll respond with the process.
4. Delete the question (if it has no potential value for others).
   --> Post comments for expert of your intention to delete and why
   --> YOU CANNOT DELETE A QUESTION with comments; special handling by a Moderator is required.

For special handling needs, please post a zero point question in the link below and include the URL (question QID/link) that it regards with details.
http://www.experts-exchange.com/jsp/qList.jsp?ta=commspt
 
Please click this link for Help Desk, Guidelines/Member Agreement and the Question/Answer process.  http://www.experts-exchange.com/jsp/cmtyHelpDesk.jsp

Click you Member Profile to view your question history and please keep them updated. If you are a KnowledgePro user, use the Power Search option to find them.  

Questions which are LOCKED with a Proposed Answer but do not help you, should be rejected with comments added.  When you grade the question less than an A, please comment as to why.  This helps all involved, as well as others who may access this item in the future.  PLEASE DO NOT AWARD POINTS TO ME.

To view your open questions, please click the following link(s) and keep them all current with updates.
http://www.experts-exchange.com/questions/Q.11593138.html
http://www.experts-exchange.com/questions/Q.20179007.html



*****  E X P E R T S    P L E A S E  ******  Leave your closing recommendations.
If you are interested in the cleanup effort, please click this link
http://www.experts-exchange.com/jsp/qManageQuestion.jsp?ta=commspt&qid=20274643
POINTS FOR EXPERTS awaiting comments are listed in the link below
http://www.experts-exchange.com/commspt/Q.20277028.html
 
Moderators will finalize this question if in @7 days Asker has not responded.  This will be moved to the PAQ (Previously Asked Questions) at zero points, deleted or awarded.
 
Thanks everyone.
Moondancer
Moderator @ Experts Exchange
0
 

Author Comment

by:RichardMead
Comment Utility
Never really got to the bottom of this. I formatted and installed XP Pro a while back and no problems since...
0
 
LVL 6

Accepted Solution

by:
Mindphaser earned 0 total points
Comment Utility
Points refunded and moved to PAQ

** Mindphaser - Community Support Moderator **
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
P2V Windows NT/2000 SP4 3 1,812
Upgrading Windows 2000 SP4 to Windows XP SP2 5 374
no logon server available 8 154
Migrating from IIS5 to IIS8.5 3 152
NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Find out what Office 365 Transport Rules are, how they work and their limitations managing Office 365 signatures.
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now