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Solved

Windows 2000 not shutting down nor rebooting !

Posted on 2001-09-08
22
163 Views
Last Modified: 2010-04-13
Hi,
I got an Aopen KT33 motherboard and i used to have windows me also, there it would shut down and restart just fine But since i installed win2k on my computer it doesn't work anymore, it says windows is shutting down like it should to but at the moment where the computer should fall out i get a black screen with a prompt (can't type anything doh and ctrl+alt+del doesn't work).

I've got no idea what the problem could be

Also on another pc i had i had to choose some setting in power management to get it to shutdown and reboot, but there i had the message "it's now safe to turn off the computer" and i don't get that on this pc either so i got absolutly no id what could be wrong! everything else works fine doh

so please help
thanks!
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Question by:joyrider
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22 Comments
 
LVL 41

Expert Comment

by:stevenlewis
ID: 6467168
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LVL 41

Expert Comment

by:stevenlewis
ID: 6467175
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 6467250
Joyrider,

Open Regedit from the Start | Run

Navigate to:

HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\Winlogon

Look for the key in the right pane: PowerdownAfterShutdown

Change the value to 1 and then save and reboot.

Dennis
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Expert Comment

by:windowsdoors
ID: 6467854
Dennis, it's not working.
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by:dew_associates
ID: 6467907
We haven't heard from joyrider yet!
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Author Comment

by:joyrider
ID: 6467964
Hi,

i've looked at all of the urls posted , the reg thingie didn't worked as i expected it wouldn't :(

as for the knowledge base urls, APM isn't used cause APCI is so i couldn't have problems nor enable APM  (i looked for that)

i also tried to change the apci pc setting to a standard pc and maybe then there would be the option for APM enabled but it wasn't so indeed it did not work !

i'm currently at home & the pc is a friends one, he's going to go to the shop with it & let them have a look !
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Expert Comment

by:windowsdoors
ID: 6467980
Please, let me know, if he fixes it, how he did it.
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LVL 25

Expert Comment

by:dew_associates
ID: 6468542
Joyrider, have you installed the drivers for the motherboard?

Also, has the motheboard's BIOS been updated?
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Author Comment

by:joyrider
ID: 6468722
yes both has been done nothing (bios has APCI enabled)
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Expert Comment

by:dew_associates
ID: 6468810
Okay, tell me about the machine. Did you build it or have someone build it for you? Did this just start, or has it been this way for a while. I'm searching for changes here!
0
 

Author Comment

by:joyrider
ID: 6468873
the pc was fine,

he just came back from the shop for a mem upgrade and they updated his bios also. He asked me to install win2k on his system cause win me kept crashing (but it did reboot etc)

so i went and install win2k everything is working ok except the not shutting down / restarting

There are no problems in deveice manager so i really don't know what's the problem these things normally should work themselves out :)

anyway he called the shop and they said it could be anything and they would have a look to see if they could find it so now were waiting on what they have to say
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LVL 25

Expert Comment

by:dew_associates
ID: 6468901
Did you upgrade from ME or do a fresh installation?
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Author Comment

by:joyrider
ID: 6469075
Fresh of course :)
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LVL 25

Expert Comment

by:dew_associates
ID: 6469161
What software is installed on this machine? Did it shutdown correctly before you began loading software?
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Expert Comment

by:windowsdoors
ID: 6471584
Let us know what has been the problem.
0
 

Author Comment

by:joyrider
ID: 6472262
it didn't shutdown / restarted from the moment win2k was installed so it's not a driver or software problem

i'll let u know what it was as soon as i know more of it :)
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 6472284
Joyrider, it could very well be a driver.

What's showing in the event logs?
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Expert Comment

by:windowsdoors
ID: 6480251
What's going on?
0
 

Author Comment

by:joyrider
ID: 6480333
he got his pc back and they told him it couldn't be solved ???????

find it rather weird that they send it back with this kind of explanation

hmm haven't / can't check the event logs cause i'm not with the person of the pc atm ;)

i think we'll have to keep it like this :/
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LVL 25

Expert Comment

by:dew_associates
ID: 6480368
It sounds as though they do not have an updated BIOS with the correct ACPI code.
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Expert Comment

by:windowsdoors
ID: 6484156
I'm doomed too.
0
 

Accepted Solution

by:
Jgould earned 0 total points
ID: 7544382
quesiton will be moved to PAQ and points refunded in 72 hours, if no other comment regarding closure is made

as per request here
http://www.experts-exchange.com/Community_Support/CleanUp/Q_20417453.html

Jgould-EE Moderator
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