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bounceback problem

Posted on 2001-09-13
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Last Modified: 2013-12-18
I've posted this also in the Exchange server area, but I'll award points in both areas.  Basically, my client is running Exchange and can send and receive emails from everyone with the exception of ONE large client running Lotus Notes.  The large client can ping our mail server and a name resolution also resolves to the correct IP address:  You can read the other posts on the Exchange question, but here's the most recent info I've posted:

------

The other company did ping our mail server and they did get the valid IP address.  I can also ping the
mail server from home and get the same address.  But I can email them just fine... just this LARGE company
is having trouble and all I've been able to determine is that they are on Notes and my client is on
Exchange.

Here's some more:

When an employee at the large company (running Notes) sends an email to my client, they get a bounceback
with the following message:

Delivery Failure Report
                                                          Your XXXXXXXXXX Discussions document:    
 
was not    
delivered                                                  to:    EMAIL ADDRESS REMOVED            
                                                     
because:    Enhanced Mail System Status Code (RFC1893): .0.0              



Thanks, all.

jim

0
Comment
Question by:TXShaman
2 Comments
 
LVL 18

Accepted Solution

by:
marilyng earned 300 total points
ID: 6481127
TXShaman,
I will qualify this with I have very little experience between Notes/Exchange connections, so this is a guess..

Try this link to the Notes Connector reference and configuration guide: http://www.microsoft.com/exchange/techinfo/deployment/2000/LotusConnector.asp

For the Lotus Connector service pack and configuration instructions.

Also, Notes has this specific article:http://www.lotus.com/home.nsf/welcome/support Technote # 184815

Problem:

When a customer calls Lotus Notes Support looking for assistance with the "Connector for Lotus Notes", also known as the Microsoft Exchange Connector, where should the call be routed?

Solution:

Technically, Lotus is not responsible for supporting this product as it was not developed by Lotus Development. Microsoft markets this product to provide Integration between Lotus Notes and Microsoft Exchange users.

The "Connector" acts as a intermediary between the two products, allowing mail from either product to route without having to implement SMTP Routing. Installing the Connector on the Domino Server results in the creation of a Foreign Domain document called "EXCHANGE" and creates a Database based off the MAILBOX.NTF template called "EXCHANGE.BOX".

Supporting Information:

Lotus Notes Support will work with the customer to get the mail to EXCHANGE.BOX. Once the message is in EXCHANGE.BOX, Domino is no longer in the picture. Exchange is responsible for retrieving the messages from this database and for depositing Notes-bound messages into MAIL.BOX.

If the message does not get to EXCHANGE.BOX, it is a Notes Router problem and should be troubleshot like any other Router issue by Lotus Notes Support.

If the messages are not being pulled from EXCHANGE.BOX, the customer should contact Microsoft Support.


Link to the Quick Setup Guide for Microsoft Exchange Connector for Lotus Notes:

http://www.microsoft.com/Exchange/en/55/help/default.asp?url=/Exchange/en/55/help/documents/quick_setup/XQIMI004.HTM
Synonyms:     Exchange Connector, Lotus Notes Connector, Connector for Lotus Note, Connector for Exchange, LTS Mail Routing team

Let me know how it turns out.. I would be interested in the solution.

Marilyng

0
 
LVL 1

Author Comment

by:TXShaman
ID: 6504131
Problem fixed itself (actually the Notes admin did it based on our complaints).  Thanks for the above info, though... added it to my links.

jim
0

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