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text is misaligned in printouts

hi all,

i'm using crystal reports 8.

when i print the report in an inkjet printer, it comes out as i designed it.

but, when the user prints it out on his hp laser jet printer, the text seems to "go up", effectively cutting off the top part of the text.  the numeric fields come out as is.  

even weirder, it only happens on the first page.  the succeeding pages come out fine.

i've tried:
- changing the font (currently its arial narrow)
- enlarging the "text box"
they didn't work.

what could be the problem?
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janeausten
Asked:
janeausten
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1 Solution
 
DRRYAN3Commented:
Your report header is too close to the top margin most likely.  Laser printers usually have a 1/4 inch unprintable area around the edge of the paper, while inkjet printers do not.  Try moving the text box down.
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janeaustenAuthor Commented:
thanks drryan, but...

my problem is that, this happens not in the header, but for all records in the report.  i have a group, and the data that misaligns is in the group footer.
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DRRYAN3Commented:
Perhaps you've set the vertical size of the fields too small.  For example, printing to an HP Laserjet, I've found the smallest vertical size for a field is 0.120 inches using Times New Roman 8 point.  If you have a newer version of Crystal, right click on the field and select Object Size and Position to see the field dimensions.

DRRYAN3
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janeaustenAuthor Commented:
i've tried setting the vertical size to triple the font height, but to no avail.
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DRRYAN3Commented:
Have you tried updating the Laserjet driver?  Weird that it happens only on the first page.
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janeaustenAuthor Commented:
drryan3 and everyone,

i thought i had found the solution.  when i adjusted the length for a numeric field, the text fields aligned properly.  the problem now is, when i save the file then open it again, the problem is there again!

i think this problem is related to windows 95.  does anyone use crystal reports in win95?  have you encountered this before?
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DRRYAN3Commented:
Not me - only Win98se +

The drivers for the printers are the same, however.  Are you designing a report for a printer other than your default printer?  If so, try making the destination printer your default printer while designing the report.

DRRYAN3
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DRRYAN3Commented:
This question has been open for some time now.  Please return and either
1.  Accept an answer
2.  Post a comment stating that you need more information
3.  Ask Community Support to delete the question if you feel the information here has no value to you or anyone else.
4.  Ask Community Support to PAQ the question because your question was not answered but you feel the information here may be of some value to others.

Community Support is here:  http://www.experts-exchange.com/jsp/qList.jsp?ta=commspt and you can leave a message by posting a zero point question.  Be sure to reference the question ID, found in the Address bar of your browser.

Thanks
DRRYAN3
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janeaustenAuthor Commented:
sorry for the delay, but lately i've been encountering problems when i try to logon.  i thnk the server's been down or something.  

anyway, i tried printing the report in a deskjet printer and i don't see the problem anymore.  but the problem still occurs in a laserjet printer, so i won't be awarding the points to anyone.  i'm still stumped on this one.

thanks to all who gave comments.  if someone has an answer in the future, start a thread to call my attention and i'll try it out and give you the points if it works :)
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ComTechCommented:
Hi janeausten, your request for ternimating this question will be done.  I will send it to PAQ if you need to re-open.

Thanks,
ComTech
Community Support Moderator

Ps. Your points have been refunded.
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