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Simple call-center.

Posted on 2001-09-17
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Last Modified: 2010-04-06
Dear experts,
 
  I'd like to create the simple auto-response call-center.
 But, I really don't have the idea.
   - how to connect/wire the telephone with computer
   - how to recieve the input from the user
   - how to tranmit the voice from computer to telephone.

  Note. I have strong delphi background.

 Could anyone give me the idea?
  Please suggest. (and sorry for my bad english)..

Tussin.
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Question by:Tussin
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7 Comments
 
LVL 7

Expert Comment

by:Motaz
ID: 6489517
www.turbopower.com

You will find a trial component called async pro, it contains all the functionality of voice telephony, it is very simple, and you will find examples on there

Motaz
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Accepted Solution

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Motaz earned 272 total points
ID: 6489522
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LVL 8

Expert Comment

by:Cesario
ID: 6489735
H tussin,

you can use TAPI to Create your Call Center.

Cesario
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LVL 8

Assisted Solution

by:Cesario
Cesario earned 264 total points
ID: 6489752
hi tussin,

I found this site with a lot of components:
http://www.programmersheaven.com/zone2/cat70/index.htm

Best Regards

Cesario
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LVL 6

Assisted Solution

by:Stuart_Johnson
Stuart_Johnson earned 264 total points
ID: 6490536
I wrote exactly what you are trying to do about 3 or 4 years ago using Visual Voice.  It's a product by Artisoft (www.artisoft.com).  It's very easy to use, but it's not free (I couldn't tell you what the price is).  

When we purchased it, the VCL version was crap, but the OCX version was fantastic.

The system ran off a standard 14.4fax/modem plugged into the serial port.  When someone dialled in, they could either leave a general message, or leave a message for a particular staff member within our company (either by entering their extension number, or the first four letters of their surname).

Staff members could change their greetings when ever they liked by posting a new wave file.  Message alerts where sent via internal email, and the program could be controlled using a simple CGI application running off our NT Server PC.

I've just mentioned this incase this is what you are looking at doing.

Cheers!

Stu
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LVL 17

Expert Comment

by:geobul
ID: 9308581
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:

split points : Motaz, Cesario and Stuart Johnson

Note: I'm not sure whether this is correct because I have no experience in the area of the question! Please, help me and correct me if I'm wrong.

Please leave any comments here within the next seven days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

Thanks,

geobul
EE Cleanup Volunteer
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