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re: dial-up network does not detect modem

    Yes, I am trying to help a friend of mine with a modem problem.  The modem installed is a Lucent Winmodem 56K which fits into a pci slot.  It passes self-diagnoistics and has its own virtual comport (COM2)and IRQ of 10.  I went and checked for possible IRQ conflicts, but, could not find any within device manager.  The modem, however, is sharing an IRQ with something that appears to be a motherboard resource called PCI Steering.  Despite the fact that Windows detects the modem and fines everything ok with it, whenever we try to set up a dial-up network to Bellsouth, we get an error message indicating No Modem Detected.

      Attempts to troubleshoot this problem include the following:  1.  Removing and reinstalling modem drivers., 2. Updating the modem drivers., 3. Removing and reinstalling dial-up network along with installing a dial-up adapter and TCP/IP protocol within the Network Area of Control Panel., 4. Changing PCI slot for the modem.,
5. Deleting all comports within device manager under the category of Ports and disabling COM's in the BIOS because the mouse is a PS/2, thereby, not requiring a COM setting., and 6. Installing and testing the modem in an entirely separate computer.

      After reviewing this information, as one can see, I have exhausted a variety of troubleshooting techniques.  
I am still unable to get dial-up network to detect the Lucent WinModem. Any suggestions for seeking a final resolution to this modem problem will greatly be appreciated.

      Regards,

      George





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Commented:
Hi GM,
You didn't say what the result was after you installed the modem into a different computer. Did it all work fine in that one? Was it running a different version of Windows? Have you tried dialling something else like a mobile phone or using a different ISP to dial? The other thing to do (and this can have a marked effect on modem performance) is to start up in safe mode and go to the Device Manager. If you have more than one entry for a modem and/or modem wave device, then delete all entries for modems, including any modem wave device entries and start the reinstallation process again for your modem.
Good luck,
Whelk

Author

Commented:
Hi Whelk,

     I apologize for taking so long to reply back.  Basically, your feedback was the only one provided.  Therefore, I am going to award you the points.  

     You will be pleased to know I fixed the problem.  
What apparently caused the dial-network to be unable to detect the modem was related to a bad install of 98 when 95 was upgraded to 98.  We basically just wiped the harddrve and started completely over.  Then, everything worked fine.

      Thanks for your suggestions.  

      George






Author

Commented:
    Thanks for your suggestions.  They are really good troubleshooting tips for determining the cause of possible modem problems.  I will keep them in mind in the future.

     Regards,

     George

Commented:
You're welcome George, glad to be of assistance.

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