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Windows XP crashes

Owlguru
Owlguru asked
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Whenever I right-click inside a folder, or on the desktop, and there's a new menu involved, Explorer crashes. Also, when I paste files it crashes in the same way. I've tried reinstalling Windows XP (upgrade install) and it still did not solve my problem. Please help.
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Commented:
Is there anything in the event logs?

Dennis
Owlguru, you may try to rebuild again the networking. Perhaps the net crawls making the crash.
Adam LeinssSystems Administrator
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Commented:
Clean install is the way to go you know ;)
Top Expert 2004

Commented:
doyou get a blue screen? what error messages? we need to know the exact error message.

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dew_associates:
No errors in the system log. However, the application log seems to have a warning: The COM+ Event System failed to fire the ConnectionMade method on subscription {04E51DBC-1960-4AE7-A7F9-3F591F75104A}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}.  The subscriber returned HRESULT 80004001. I'm not sure if this is of any importance.

pslh: These crahses happen when I use my local hard drives.

aleinss: That's what I'm trying to avoid, though.

stevenlewis: I get a GPF (General Protection Fault), in Explorer.EXE. Then, explorer restarts itself, and a message appears in the event log: WINLOGON - The shell needed to be restarted.

It's not a blue-screen, or anything like that, but it's very annoying because I have to re-open the folder I was in after I paste files, or if I right-click to make a new shortcut. The crash happens as soon as I right-click inside the folder (not on a file). If I move the mouse over 'New', the New submenu does not pop up, but if I move the mouse over the other submenus, they do pop up. If I paste some files from the clipboard, the exact same crash happens, as soon as the files appear in their new destination. This problem makes me unable to create new shortcuts or new folders. I have to use Copy & Paste, and then restart explorer, to get a new shortcut or a new folder. Could it be due to the removal of some code-pages in IE 6? I used X-Setup a while ago to remove unnecessary code-pages in IE 6 but then I added them back.

I cannot think of any possible cause for this.
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Commented:
Owl, this was an upgrade, but over what OS?
Top Expert 2004

Commented:
try this, go to a command and type
sfc /scannow
note the space between sfc and /scannow

Author

Commented:
dew_associates: this upgrade was over an older build of XP (RC2). I'm currently using Build 2600 (FINAL).

stevenlewis: didn't help

I will re-install my OS clean, if anyone figures out why this happens, even after I fix the problem, I will award him/her the 300 points.
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Commented:
You've actually answered the question. You can upgrade over a Beta or an RC. You can only upgrade from an RC to a full version. Your CD should have the data in the txt file on disk.

Author

Commented:
I re-installed my OS and the problem is fixed (obviously!). I'm still waiting for someone to tell me why the heck the problem happened in the first place so I won't have to repeat it.
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Commented:
Owl, as I mentioned above, you can't upgrade from one RC to another, nor can you upgrade from a Beta to a RC. You can upgrade from an RC to a final release.

Dennis

Author

Commented:
I said: This upgrade was over RC2.

Therefore, I upgraded from RC2 to the final. NOT From RC1 to RC2.
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Hmmm, that's odd Owl, our final release is 2651

Author

Commented:
2651?? Can you e-mail me a screenshot of the about box please? ( dacris2000@hotmail.com )

I have 2600. Everyone says that 2600 IS FINAL.
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Who is everyone? Certainly not Microsoft as it's part of the software development kit.
Adam LeinssSystems Administrator
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It may be just that its developer edition. I'll pull the wrapper on an OEM release Monday and see what that is.
Adam LeinssSystems Administrator
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Commented:
Adam LeinssSystems Administrator
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Commented:
oops, sorry for the dupe..refreshing the page causes it to post again!

Commented:
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:

- Deleted and points removed

Please leave any comments here within the
next seven days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER !

PaShA
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Commented:
He was provided the answer in this post: 09/24/2001 03:13PM PST
answered by dew_associates

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