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Internet Connection Win2000pro

djones155
djones155 asked
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Last Modified: 2010-04-13
I'm running Windows 2000 Pro and I have a cable modem. The problem is I lose connectivity every few hours and I must reboot to get connected again because I don't know what else to do. I have Zone Alarm and Norton Utilities, so I don't know if they play a factor or not.
I would like to leave my computer running and have access to the internet without the annoyance of rebooting everyday. Who can help?
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Commented:
did u try to exit the Zone Alarm or the Norton Utilities when u loose the connectivity rather than rebooting it.

Author

Commented:
Yes I have tried exiting Zone Alarm and Norton Utilities.

Commented:
Try using the following command when the connection is lost :

C:\> ipconfig /renew
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Commented:
DJ, is it a clean disconnect or do you get some form of error? What I mean by clean disconnect, you get a small popup window adising that the connection has been lost or does the connection just drop out?

Dennis

Author

Commented:
It's a clean disconnect. I will be on the internet surfing one second and then I'm disconnected. There is no popup window are any warning at all.

I will try that command Portang and let you know if it works.
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Commented:
That narrows it to the card (maybe the driver) or the line in from the provider.

Has this just begun happening or ever since you setup the cable modem and/or Windows 2000?

Author

Commented:
It started about a month after I installed 2000, but I had this problem with Win98 and it was a virus, but I run a Norton virus scan everyday with updated virus definitions and no virus is found. I think you may be right about the card or provider. I will ad that my friends have the same profider, the some OS and have not experienced this problem. I can download the lastest driver and see what happens.

Author

Commented:
Well I can tell you that the command C:\> ipconfig /renew doesn't work...bummer. I have installed the lastest driver, so I'll see what happens.
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Commented:
Okay DJ!

Commented:
djones,

IPCONFIG is such a simple command that won't scare you from trying it.
Yet there are a lot more behind it ... that with more information provided, will most likely, if not always, lead to the right solution.

What error messages did you see when you run "ipconfig /renew" ?

Or, it will be very helpful if you can run "ipconfig /all" before and after the disconnection and compare the differences.

Thanks and look forward to hearing more input.

Author

Commented:
Dew, I intsalled the updated driver and so far so good.

Portang, when I ran ipconfig/renew no error messages appeared, but that was after I was disconnected, if any message would appear before the disconnection, I don't know. I can try ipconfig/all and get back to on that, but I will wait and see what happens with the updated driver first.

Tomorrow if I'm not disconnected I will accept Dew's answer to the problem. As of approx. 6 hours ago I have not been disconnected, that is longer then most days, but has remained connected that long only a few days ago. It never stays connected over night.
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Commented:
Okay DJ, let us know!

Dennis

Commented:
Reminding of updating this and that is the last thing I'd like to do but ... hey, just in case, don't forget the Windows 2000 sp2, maybe sp3 if it's available next minute, and so on ...

Author

Commented:
I believe the problem is solved. When I installed Win2000, it supplied a driver for my network card, I did install the driver that came with my network card a few days ago, but still got disconnected, so I never thought of downloading the lastest driver.

This is great, I don't have to reboot everday.
Thanks Dennis

Also, thank you Portang and larouge for your help.

Another fine job by the Experts Exchange community.

Author

Commented:
I believe the problem is solved. When I installed Win2000, it supplied a driver for my network card, I did install the driver that came with my network card a few days ago, but still got disconnected, so I never thought of downloading the lastest driver and that did the trick.

This is great, I don't have to reboot everday.
Thanks Dennis

Also, thank you Portang and larouge for your help.

Another fine job by the Experts Exchange community.
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Commented:
Glad I could help!

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